Job Description

Ready to Ignite your career and Win the Future! Ignite IT is one of the fastest growing businesses in the GovCon space. Come work alongside some of the most innovative and brightest professionals in the industry and be part of a mission-driven organization supporting national security and border protection efforts.

As a dynamic and experienced Account Manager you will support a large-scale program for U.S. Customs and Border Protection (CBP) and drive strategic business growth within the CBP and broader Department of Homeland Security (DHS) ecosystem. You will bring a strong background in managing large and diverse teams (75+ professionals) supporting government contracting, account management, and client relationship management, with a proven ability to identify and capture new business opportunities.

Your Role

Client & Program Support

• Serve as the primary point of contact for CBP clients, ensuring strong client relationships, high levels of customer satisfaction, and overall program success.
• Drive customer engagement, stakeholder communication, and issue resolution across programs.
• Oversee contract and team performance, including delivery, cost management, and compliance.
• Manage the performance review process and communication.

Business Development & Growth

• Identify new business opportunities within CBP and adjacent agencies, leveraging existing relationships and program success.
• Build and maintain strong relationships with CBP and adjacent agency stakeholders, industry partners, and government decision-makers.
• Support the development and execution of capture strategies, including competitive analysis, teaming arrangements, and proposal development.
• Represent the company at industry events, conferences, and government meetings to enhance visibility and business positioning.
• Develop and execute account growth strategies in collaboration with business development, capture, and proposal teams.

Strategic Planning & Operations

• Work closely with executive leadership to develop long-term account strategies and revenue growth plans.
• Monitor industry trends, policy changes, and CBP budget priorities to inform business development efforts.
• Maintain awareness of CBP priorities, challenges, and evolving requirements to align solutions with mission needs
• Support internal teams with operational planning, workforce management, and compliance requirements.

Requirements

What’s Required

• Bachelor’s degree in Business, or a related field.
• 7+ years of experience in account management, and or business development.
• Good experience managing employee and contract staff greater than 75 individuals.
• Proven track record as an account manager or manager for complex federal programs and delivering successful contract outcomes.
• Experience with government contracting vehicles (e.g., IDIQs, GWACs, BPAs) and capture management.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to travel as needed for client meetings and industry events.
• US Citizenship required and the ability to obtain a US Federal Government Public Trust clearance.

Preferred Experience

• Prior experience working with CBP, DHS (Components), or other law enforcement/homeland security agencies.
• Experience with GSA schedules, DHS BPA or IDIQs, or CBP-specific contract vehicles.

Why Ignite?

• Innovative and Agile organization encourages out-of-the-box thinking.
• Competitive compensation, benefits, and professional development opportunities.
• Work in a fast-paced, mission-driven environment – Winning the Future!

If you are a strategic thinker, relationship builder, and growth driver looking to make an impact within CBP and DHS, we encourage you to apply!

Benefits

• 401(k) with matching and 100% Vested
• Health Insurance - 3 plans to select from
• Dental insurance
• Vision Insurance
• Health savings account
• Life insurance
• Short Term Disability
• Long Term Disability
• AD&D
• Paid time off
• Professional development assistance
• Training
• Tuition reimbursement
• Flexible schedule
• Flexible spending account
• Referral program
• Paid Legal Plan
• and more....

Ignite IT is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic. In accordance with EO 13665 Final Rule, Ignite IT will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Applicants selected must be able to obtain and maintain a federal government clearance.

US CITIZENSHIP REQUIRED'

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