Job Description

Job Overview

We are seeking an International Air Import / Export Specialist to join our dedicated Logistics Division. In this essential role, you will develop and maintain strong client relationships, manage all shipment-specific import and export processing for critical goods, and provide timely communication of order updates. You will play a key role in ensuring regulatory compliance and delivering exceptional service.

Responsibilities

• Plan specialized logistics shipments in coordination with clients’ unique requirements.
• Ensure orders are set up accurately and communicated effectively to other departments and/or logistics service partners in compliance with all regulations and standard operating procedures.
• Escalate all client issues to the management team as required.
• Identify and implement strategies to improve the quality of service and productivity within the team.
• Maintain a good working knowledge of internal enterprise systems and logistics management platforms, particularly:
• All customer service-related functions within the tracking and management system.
• The dedicated email program to include client email and contact group information updates.
• Assist the Commercial Group (Sales) as required or directed by the local management team.
• Undertake any other reasonable duties or responsibilities at the request of the management team.
• Ensure compliance with all company policies and procedures.
• Understand and embrace the company mission by providing the highest quality global transportation and logistics services for our customers.
• Ensure compliance with all required industry training certifications.

Requirements

• Background in air import and export up to five years of experience
• Four-year Bachelor’s degree is nice to have but not required
• Excellent verbal and written communication skills
• Strong problem solving skills
• Tech-savvy, knowledge of Microsoft Office - Excel, Word, and PowerPoint
• Demonstrate a strong sense of teamwork
• High degree of attention to detail
• Willingness to work the evening shift

Schedule

• Afternoon/Evening/Overnight Shifts

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