Job Description

Job Title: After-Sales Service Representative - Building Automation

Location: Orlando, FL

Job Overview:

We are looking for a dedicated After-Sales Service Representative in Orlando, FL, to manage and support our customers after their building automation systems have been installed. In this role, you will be responsible for maintaining strong customer relationships, addressing technical issues, and ensuring our clients continue to get the most out of their automation systems. You will provide expert troubleshooting, system maintenance, and upgrades, ensuring customer satisfaction and enhancing long-term system performance.

Key Responsibilities:

• Serve as the primary contact for customers following the installation of building automation systems, addressing inquiries, concerns, and troubleshooting issues.
• Manage after-sales service requests, ensuring that any system malfunctions or technical issues are resolved promptly and efficiently.
• Perform routine maintenance, updates, and system optimizations to enhance the performance and efficiency of building automation systems.
• Conduct on-site inspections to evaluate system performance, make recommendations for improvements, and ensure compliance with safety standards.
• Provide training and support to customers on how to operate, monitor, and maintain their systems for optimal performance.
• Identify opportunities for system upgrades, expansions, or additional services, and effectively communicate these to clients.
• Collaborate closely with sales, engineering, and project management teams to ensure customer satisfaction and facilitate smooth service delivery.
• Maintain accurate records of service calls, resolutions, and any system modifications or enhancements.
• Foster long-term relationships with clients, becoming a trusted resource for all after-sales needs.
• Ensure that all service activities are completed within set timeframes and in line with customer expectations.

Qualifications:

• Minimum of 3 years of experience in building automation, system servicing, or after-sales support in a technical or customer-facing role.
• Solid technical understanding of Building Automation Systems (BAS), including DDC controllers, HVAC systems, and energy management.
• Proficiency in troubleshooting and maintaining systems such as Delta Controls, Alerton, or Tridium Niagara.
• Ability to communicate complex technical concepts in an easy-to-understand manner to clients with varying levels of technical expertise.
• Excellent customer service skills with a focus on relationship building and customer satisfaction.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and manage time effectively in a fast-paced environment.
• A valid driver’s license and willingness to travel to customer sites within the Orlando area.
• Knowledge of energy efficiency practices and building performance optimization is a plus.

Skills & Abilities:

• Strong customer service orientation with a commitment to ensuring client satisfaction.
• Proficient in Microsoft Office and building automation software platforms.
• Exceptional troubleshooting skills and the ability to resolve issues quickly and efficiently.
• Ability to handle multiple service requests and prioritize tasks effectively.
• Solid understanding of mechanical and electrical systems as they relate to building automation.
• Excellent interpersonal and communication skills, with the ability to interact effectively with both customers and internal teams.

Why Join Us?

• Competitive base salary with performance-based bonuses and incentives.
• Comprehensive benefits package including health insurance, dental, and retirement plans.
• Career development opportunities with room for advancement within a growing company.
• Be part of a dynamic team working with the latest technologies in the building automation industry.
• Opportunity to work in a customer-focused role where you can make a tangible impact on clients' building efficiency and performance.

How to Apply:

If you are passionate about customer service and building automation, we encourage you to apply. Join our Orlando team and help customers enhance their building systems for optimal performance.

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