Job Description

Position: Bike Technician

Department: Customer Service & Technical Support

Reports to: Director of Product

Location(s): In Person - HQ Utopia Office (Phoenix)

The Role

Why Does Your Role Matter?

Lectric Ebikes LLC is a rapidly growing company in the electric bicycle industry, committed to delivering high-quality, affordable, and innovative e-bikes. We are dedicated to sustainability, customer satisfaction, and expanding the accessibility of electric transportation.

As a Bike Technician , you will be integral to ensuring our bikes are performing at their best while maintaining excellent customer satisfaction. In this hands-on role, you’ll be responsible for bike assembly, repair, and maintenance, with a specific focus on tuning mechanical systems and working on electric bike technologies.

You’ll also work closely with our Customer Service team to assist customers through technical troubleshooting via phone, video calls, and email. Your expertise will directly contribute to the overall success of our products and the quality of the customer experience.

Essential Functions for this Role:

eBike & Bike Maintenance : Perform a variety of technical repairs on eBikes, including but not limited to:

• Tuning derailleurs and adjusting shifting systems for optimal performance

• Adjusting and maintaining disc brakes to ensure safety and functionality

• Replacing inner tubes and installing tire sealant to prevent flats

• Installing and aligning headsets for proper steering performance

Customer Support : Communicate technical information effectively with customers, providing expert guidance through troubleshooting processes via phone, video calls, or email. Assist with diagnosing and solving problems remotely, ensuring customers feel supported and confident in their eBike.

Bike Assembly & Troubleshooting : Perform bike builds and disassemblies, ensuring every component is installed correctly. Troubleshoot and resolve technical issues in mechanical and electrical systems, from simple fixes to more complex issues.

Logistics & Inventory : Assist with unloading shipments, organizing incoming parts and bikes, and maintaining a clean and efficient work environment. Assist with inventory management, tracking repairs, and maintaining accurate records of parts used and services performed.

Quality Control : Conduct thorough checks of each bike after repair or maintenance to ensure all systems are functioning correctly and that the bike meets safety standards before being returned to the customer.

Other Duties : Take on additional responsibilities as needed, including assisting in bike assembly for new orders or supporting team members with other technical tasks.

Physical Demands :

• Must be able to stand for extended periods (up to 8 hours per day)

• Ability to lift up to 65 pounds on occasion, particularly when handling bikes and bike parts

• Comfortable working in a physically demanding environment

Ideal Qualifications Include:

Education & Experience :

• High school diploma or equivalent required

• Previous experience working in a bike shop required and/or a mechanical environment preferred

• A background in electric bikes (eBikes) is a plus, but not required

Technical Skills & Abilities :

• Strong mechanical aptitude with a keen eye for detail

• Experience tuning derailleurs, adjusting disc brakes, replacing tubes, and installing headsets

• Capable of describing complex bike components and processes to customers in a simple, clear manner

• Track record of troubleshooting success in a mechanical setting, especially with bicycles or eBikes

• Comfortable with a variety of mechanical tools and bike repair equipment

• Proficient in computer skills with the ability to learn and use new software systems

Soft Skills :

• Excellent communication skills, including active listening, with the ability to explain technical details to non-technical customers

• Friendly, customer-focused attitude with a passion for working with eBike consumers

• Service-oriented with a commitment to delivering high-quality support and solutions

• Ability to work effectively in a fast-paced environment, often under time pressure

Compensation:

• Base Hourly rate - $21 to $26 (depending on experience)

• An annual bonus percentage that varies based on level of experience.

Benefits:

• Accrual of PTO per PTO policy

• Company paid holidays

• Health benefits: medical + dental (Blue Cross Blue Shield of AZ), vision (Unum)

• Company paid Life Insurance and Short-Term Disability (Unum) for employee only

• Voluntary Life Insurance available for dependents

• 401k participation (eligibility per plan summary) with company match

• Parental Leave

• Other company perks such as Bike to Work stipend, team lunches, etc…

EEO Statement

Lectric eBikes is an equal opportunity employer. Lectric eBikes expressly prohibits any form of unlawful employment discrimination, unlawful employment harassment, and unlawful employment retaliation. Lectric eBikes is committed to a policy of providing equal employment opportunities (“EEO”) to all employees and applicants for employment without regard to race, color, ethnicity, national origin, age, sex, gender identity, sexual orientation, religion, disability, pregnancy status, veteran status, genetic information, or any other characteristic protected by law. The terms of this EEO policy apply to all areas of employment, including but not limited to, hiring, placement, promotion, discipline, termination, transfer, leaves of absence, compensation, benefits, training, layoff, and rehire. Lectric eBikes will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. To request reasonable accommodation, contact the Human Resources department at hr@lectricebikes.com.

Any employees with questions or concerns about discrimination, harassment, or retaliation should immediately discuss the questions or concerns with the Director of HR or a member of the Executive Team. Lectric eBikes does not retaliate against employees who report in good faith unlawful discrimination, harassment, or retaliation.

This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their manager/supervisor.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

Compensation details: 21-26 Hourly Wage

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