Job Description
Job Title: Bilingual Call Center Agent
Skills: Bilingual (English and Spanish)
Experience: 2-5 Years
Location: Augusta, GA
Job Type: Fulltime
We at Coforge are hiring for Insurance Call Center Agent with the following skills:
- Answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.
- Experience taking bilingual inbound calls - English and Spanish.
- Work account call queues call agency number given to obtain proof of coverage; Call customer (on certain accounts) to obtain current insurance agency or carrier information.
- Check insurance websites for proof of coverage and printing proof for data entry.
- Contact agent to verify Break in Coverage (BIC) dates.
- Assist Customer Service Coordinator as needed.
- Help in all other (non-assigned) queues for accounts when needed.
- Attend departmental meetings as requested.
- Maintain appropriate, professional working relationships with clients and other employees.
- Other related projects as assigned.
Job Tags
Full time,