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Insight Global is hiring for a Call Center Analyst to sit 100% onsite for a large, telecommunication company. This person would be joining the Service Transformation Team within the Customer Operations Organization. This Call Center Analyst will be joining a team comprised of program managers, business analysts, and other project managers. This group is working on a new program launch that will encompass multiple phases. The goal of this group is offering "next best decision/action" or NBO to customers by incorporating the artificial intelligence tool, Pega. In other words, when a customer calls in, the platform will interrupt the call and be able to pull past call data or their customer profile. Based off the current data, the AI tool will suggest the next best action or predict why the customer is calling in that way they are directed to the right person/center that will overall better customer experience. This Call Analyst will be listening and gathering context from customer calls with agents. This Call Center Analyst will be listening to see what areas could have been improved in the call to better the customer experience or how they did giving the " next best offer".
Inbound marketing manager Location Brooklyn, NY : Location: Brooklyn, NY / Virtual Type: Full-Time Salary: Starting at $40,000 Benefits: Amazon Prime, Netflix We are looking for an amazing, data-driven inbound marketer to own the majority of the marketing funnel...
...Lead Cabinet Installer/Project Manager Bakes & Kropp Fine Cabinetry Full Time, Continuous Work--Company Van with Top Notch Tools--Great Team--Very High Quality, USA Made Cabinetry. We are looking for an experienced Lead Cabinet Installer/Project Manager in Palm...
...AFG Security is looking for a Corporate Security Officer to join their team. This individual will work out of our downtown Cincinnati... ...security requirements are met. Reports atypical situations to management. Ensures identification of employees or visitors by, monitoring...
Weckworth Manufacturing, Inc. Experienced Sewing Machine Operators Needed Qualified sewing machine operators can start at $12.00/hour or more! AIR CONDITIONED FACTORY! As your premiere contract sewing company in the Midwest, Weckworth Manufacturing, Inc is dedicated...
...Strong organizational and multitasking skills with a high level of attention to detail. ~ Excellent communication skills, both written and verbal. ~ Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint). ~ Experience using Canva to send out invites....