Job Description

Call Center Representative

Company: Caduceus (Federal Contractor)

Location: Nashville, TN

Job Type: Full-Time, On-Site Only

About the Opportunity

Caduceus is hiring Bilingual (Spanish-English) Call Center Representatives to support a newly established, high-volume federal program contact center in Nashville, TN. Representatives will handle inbound calls, complete accurate intake, documentation, and routing through secure systems.

This role is on-site only and not remote.

Key Responsibilities

• Answer and document high-volume inbound calls with professionalism and accuracy.
• Perform real-time data entry, intake, and case documentation within secure systems.
• Follow structured scripts, SOPs, and escalation procedures.
• Maintain confidentiality and comply with federal data-handling and privacy standards.
• Validate information and route cases to the appropriate unit.
• Support shift operations, including nights, weekends, and holidays as needed.

Required Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
• Ability to pass a government background check.
• 1–2+ years of experience in customer service, call center, or administrative roles.
• Strong communication skills, attention to detail, and ability to work in a fast-paced environment.
• Must be able to work on-site in Nashville, TN (not remote).

Preferred Skills

• Experience using CRM, call center, or workflow/case-management systems.
• Ability to follow structured scripts and SOPs in regulated environments.
• Comfort working across multiple screens and systems simultaneously.

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