Job Description

Chief of Staff to the CEO

Location: Princeton, NJ (Hybrid)

Status: Full-time,

About Zyter|TruCare

Zyter|TruCare is a population health platform that blends technology, agentic AI, and clinician-led services into one cohesive ecosystem. We help payers and providers run Utilization, Case, and Disease Management on a single platform. Then layer AI to orchestrate work and reduce manual effort. We’re trusted across commercial and government markets, serving 56M+ members and patients with 1,700+ people and 50+ customers.

Our products provide the operating system for payer and provider operations, an “integrated equation” of Digital Platform + AI Orchestration + Clinical Services that simplifies work, improves decisions, and delivers outcomes. Our agentic AI sits alongside our NextGen platform or existing systems to orchestrate tasks, route next-best actions, and keep humans in the loop with governance and auditability. The goal: real-time, modular workflows that scale across teams and channels, so organizations move faster without ripping and replacing

Role Summary

The Chief of Staff (CoS) serves as a strategic, operational, and execution partner to the CEO—driving alignment, clarity, and momentum across the company. This role is designed for a high-capacity operator who can translate vision into execution; enforce operating cadence; manage cross-functional follow-through; and ensure the CEO’s priorities are delivered with speed, quality, and accountability.

The CoS will help run the business day-to-day: owning goal tracking, operational reviews, budgeting follow-ups, FY26 planning workstreams, board/chairman reporting, and special strategic initiatives. This leader will work across Product, Engineering, Innovation, Client Success, Growth, and Services—ensuring the company advances the Margin–Moat–Magnet agenda and accelerates Symphony/NextGen execution.

Key Responsibilities

1. CEO Office & Operating Rhythm

• Serve as the CEO’s right hand—anticipating needs, removing barriers, and ensuring organizational focus on the highest-value priorities.
• Run the weekly, monthly, and quarterly operating cadence across the company (L1/L2 meetings, staff meetings, initiative reviews).
• Drive follow-ups, decisions, and accountability across teams; ensure commitments are tracked and delivered.
• Create clarity and synthesis for the CEO: briefing documents, issue summaries, pre-reads, talking points, and strategy positioning.

2. Budgeting, Forecasting & Operational Follow-Through

• Partner with Finance to ensure planning cycles, budgeting, headcount requests, and investment approvals remain on track.
• Monitor financial performance against plan; track variances; ensure leaders are closing gaps.
• Maintain dashboards that tie spend and resource allocation directly to outcomes (Margin–Moat–Magnet framework).

3. FY26 Planning & Enterprise Reporting

• Lead coordination and consolidation of FY26 business plans, including product, engineering, innovation, client success, and services.
• Translate high-level strategy into sequenced, measurable workstreams with clear milestones and interdependencies.
• Develop and maintain enterprise scorecards, operational KPIs, and CEO dashboards.

4. Board & Chairman Communications

• Own preparation for board meetings, chairman updates, and investor-style reporting.
• Draft board narratives, CEO letters, progress updates on Symphony, NextGen, Services, and financial outlook.
• Coordinate with Finance, Product, Engineering, and Strategy to produce crisp, data-backed, executive-ready materials.

5. Strategy, Alignment, and Acceleration

• Support strategic initiatives including:

– Symphony platform expansion and commercialization

– TruCare NextGen execution lifecycle

– AI innovation and prototyping (Delta team)

– Services/clinical operations integration

– Partnerships, GTM pushes, and cross-enterprise transformation

• Drive cross-functional alignment—ensuring Product, Engineering, CS, Growth, and Services are synchronized and executing at pace.
• Identify bottlenecks early and create CEO-backed interventions to unblock progress.

6. Internal Communications & Leadership Enablement

• Partner with the CEO on messaging, positioning, and communication to leadership and broader teams.
• Draft strategic communications, town hall content, leadership narratives, and cultural reinforcement messages.
• Ensure the organization understands the priorities, progress, and rationale behind key decisions.

7. Special Projects & M&A Support

• Lead or support high-priority special initiatives directly sponsored by the CEO (e.g., acquisition integration, federal programs, platform launches).
• Support due diligence and post-merger integration activities in collaboration with Finance, Strategy, and relevant business leaders.

Qualifications

• 8–12+ years of experience in management consulting, strategy, operations, or Chief of Staff roles—preferably in healthcare, AI, SaaS, or managed services.
• Exceptional project management and cross-functional leadership capability; proven ability to drive execution across engineering, product, and operations.
• Outstanding communication skills (written, verbal, executive presence); able to write board-level material.
• Strong analytical and financial acumen: budgeting, modeling, KPI tracking, scenario analysis.
• Ability to navigate and prioritize in a high-velocity environment; comfortable with ambiguity, context switching, and complex problem-solving.
• High integrity, sound judgment, and the ability to maintain confidentiality at all times.
• Bias for action—high-urgency, resourceful, detail-oriented, and unafraid to hold teams accountable.

Success Looks Like

• The CEO’s priorities are translated into organizational action with clear owners and timelines.
• The FY26 plan is delivered with discipline, clarity, and cross-functional buy-in.
• Board and chairman reporting is crisp, predictive, and trusted.
• Leadership operates on a consistent cadence with strong follow-through and measurable results.
• Symphony, NextGen, and Services initiatives accelerate due to improved alignment and reduced friction.
• Zyter’s operating model becomes more disciplined, data-driven, and outcome-oriented.

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