Job Description

We are seeking a results-oriented Client Success Manager- MSO Focus to drive growth and establish long-term partnerships with Management Services Organizations (MSOs) in the healthcare sector. This role is critical to our mission of delivering value-based solutions to healthcare organizations. The ideal candidate will have a deep understanding of MSOs, their operational models, and the healthcare sales landscape.

As a Client Success Manager you will build and execute account strategies, engage key decision-makers, and manage complex sales cycles to expand net referrals from the top MSOs in your assigned market.

Key Responsibilities

• Account Development and Management
• Establish and maintain strategic relationships with key MSO stakeholders, including executives, operational leaders, and clinical teams
• Serve as a trusted advisor, understanding client needs and delivering tailored solutions that align with their business objectives
• Sales Strategy and Execution
• Develop and execute comprehensive sales strategies to grow revenue within the MSO market segment
• Drive the MSO sales process from prospecting to closing, ensuring alignment with company goals and client expectations, as required
• Meet or exceed sales targets and performance metrics
• Market Expertise and Insights
• Stay informed on trends in MSO operations, regulatory changes, and healthcare industry developments
• Leverage market insights to identify opportunities for innovation and competitive differentiation
• Collaboration and Teamwork
• Work closely with internal teams (marketing, product services, operations) to deliver seamless client experiences and successful implementations
• Provide feedback to internal teams to refine offerings and address market needs effectively
• Account Planning and Reporting
• Develop and maintain account plans for strategic clients, outlining goals, challenges, and growth strategies
• Provide regular updates to leadership on account performance, pipeline status and market trends

Qualifications

• Bachelor’s degree in business, healthcare administration, or a related field preferred.
• Experience
• 5+ years of experience in strategic account management, healthcare sales, or business development, with a focus on MSOs or similar organizations
• Proven track record of managing high-value accounts and achieving revenue growth targets
• Skills
• In-depth knowledge of MSO operations, challenges, and market dynamics
• Strong negotiation, presentation, and communication skills
• Ability to manage complex sales cycles involving multiple stakeholders
• Proficiency in CRM tools and Microsoft Office Suite

Personal Attributes

• Self-starter with a strategic mindset and a focus on results
• Strong analytical and problem-solving skills
• Comfortable working in a fast-paced, dynamic environment with competing priorities

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