Job Description

We are actively searching for this newly created position.

The General Manager (GM) will be responsible for overseeing the daily operations of our clients established and very sucessful residential flooring and remodeling business. This role demands a strategic leader with a proven track record of bidding, scheduling and executing construction projects, improving operational efficiencies, and driving business growth. The GM will report directly to the company’s founder/President and will play a key role in shaping the future of the company.

Key Responsibilities:

• Leadership & Team Management : Lead and motivate a team of flooring specialists, installers, sales staff, and project managers to deliver high-quality service to clients. Foster a collaborative, productive work environment.
• Operations Management : Oversee daily operations, including project scheduling, customer service, procurement, inventory management, and installation processes to ensure efficient execution and adherence to timelines.
• Financial Oversight : Manage the company’s budget, expenses, and profit margins. Monitor financial performance, identify areas for cost control, and implement strategies to enhance profitability.
• Sales & Business Development : Collaborate with the sales team to develop and implement sales strategies. Build and maintain relationships with clients, contractors, and vendors to drive business growth.
• Customer Satisfaction : Ensure an exceptional customer experience by maintaining high standards for quality and communication throughout the project lifecycle.
• Compliance & Safety : Ensure that the company complies with all relevant regulations, safety standards, and industry certifications. Regularly evaluate company policies to maintain a safe working environment.
• Strategic Planning : Work with senior leadership to set business goals, implement strategies, and monitor performance against targets.

Qualifications:

• Proven experience (5+ years) in management roles within the flooring, remodeling, or construction industry, with a strong understanding of operations, project management, and financial management.
• Demonstrated leadership abilities and a track record of building, managing, and motivating high-performing teams.
• Excellent communication, negotiation, and customer service skills.
• Strong problem-solving capabilities and ability to adapt to changing business needs.
• Knowledge of residential flooring materials, remodeling trends, and industry standards.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook), and experience with project management software (e.g., Buildertrend, CoConstruct) is a plus.
• Strong financial acumen and experience managing bidding, budgets and financial reports.
• Ability to multitask and thrive in a fast-paced environment.

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