Job Description

About Girl Scouts of Northeast Texas:

Girl Scouts of Northeast Texas (GSNETX) offers amazing opportunities for talented, forward-thinking individuals who share our vision of helping girls and young women change the world for the better.

Here's your opportunity to enhance your career while making a difference in girls’ lives and in the world. At Girl Scouts of Northeast Texas, you can build a rewarding career in everything from working hands-on with girls, to accounting, human resources and project management, to marketing, research—and more.

Job Summary: The Council Retail Manager leads the day-to-day operations and performance of Girl Scouts of Northeast Texas retail shops across multiple locations, ensuring exceptional customer service, smooth store operations, and alignment with Girl Scouts’ mission and merchandising standards. This role is responsible for supervising and scheduling a team of primarily part-time brand ambassadors across five store locations — Southern Dallas, North Dallas, Flower Mound, Tyler, and Sumner, TX — and ensuring the success of each shop through effective team leadership, operational oversight, and collaboration with the General Manager of Retail Operations.

Key Responsibilities:

1. People and Team Management

a. Recruit, train, supervise, and develop part-time brand ambassadors across all store locations.

b. Create and manage store schedules, ensuring appropriate staffing levels and coverage across all five retail shops.

c. Foster a positive, mission-aligned workplace culture that emphasizes excellent customer service, teamwork, and Girl Scout values.

d. Conduct regular team meetings and individual check-ins to ensure communication, engagement, and professional development.

2. Store Operations Management

a. Oversee the daily operations of all Council retail shops, ensuring consistent and efficient execution of sales, merchandising, and customer service.

b. Ensure all stores maintain visual merchandising standards and comply with Girl Scouts of the USA (GSUSA) branding and display guidelines.

c. Monitor inventory levels at each store, coordinate with the General Manager of Retail Operations on restocking needs, and ensure timely receipt and accurate handling of merchandise.

d. Ensure adherence to all operational policies and procedures, including cash handling, point-of-sale (POS) processes, and store security.

3. Customer Experience and Member Support

a. Ensure all stores provide a welcoming, helpful, and mission-focused shopping experience for Girl Scout members, volunteers, and families.

b. Resolve customer concerns and escalate complex issues as needed to the General Manager of Retail Operations.

c. Support Council events, pop-up shops, and special initiatives by coordinating staffing, merchandise preparation, and on-site sales operations as needed.

4. Performance and Reporting

a. Monitor and report on store sales, inventory, and performance metrics; provide regular updates to the General Manager of Retail Operations.

b. Ensure all stores meet or exceed key performance indicators (KPIs) related to sales goals, customer satisfaction, and inventory management.

c. Identify operational challenges or opportunities and recommend solutions to improve store performance and customer engagement.

Other:

· Must work in-person at Headquarters 3 days per week and other shop locations 2 days per week

· This is not a remote or hybrid position.

· Bi-lingual preferred (Spanish and English).

· Ability to work a flexible schedule including evenings and weekends.

· This role requires flexibility to travel regularly between multiple store locations (Southern Dallas, North Dallas, Flower Mound, Tyler, and Paris)

· Active participation in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.

· Must have reliable transportation, hold a valid driver’s license and meet GSNETX driving record & automobile insurance requirements.

· Performs other duties, as assigned.

Core Competencies:

· Team Leadership & Development Effectively leads, coaches, and motivates a diverse team of part-time employees across multiple locations. Fosters an inclusive and mission-driven work environment that supports professional growth and teamwork.

· Customer Focus Demonstrates a strong commitment to delivering exceptional customer service to Girl Scout members, volunteers, and families. Anticipates customer needs and ensures a welcoming, solution-oriented retail experience.

· Operational Excellence Manages daily store operations with attention to detail and efficiency. Ensures compliance with policies, procedures, and merchandising standards across all retail locations.

· Organization & Time Management Prioritizes tasks effectively and manages schedules, resources, and travel across multiple stores. Maintains timely and accurate reporting and follow-through on operational responsibilities.

· Problem Solving & Initiative Identifies operational challenges or customer issues quickly and takes proactive steps to resolve them. Recommends improvements to processes and customer service strategies as appropriate.

· Adaptability & Flexibility Thrives in a dynamic, multi-location retail environment. Adjusts to seasonal fluctuations, event support needs, and varying customer demands while maintaining high standards of service.

Our Organization’s Cultural Values:

· We are relevant.

· We strive for equity.

· We put our stakeholders first.

· We collaborate to get the best results.

· We own our work.

Girl Scouts of Northeast Texas is an equal opportunity employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.

Job Qualifications:

· High school diploma or equivalent required; associate’s or bachelor’s degree in Business, Retail Management, or related field preferred.

· Minimum three years of progressive retail experience, including at least one year of management experience (multi-site management experience a plus).

· Strong background in customer service, staff scheduling, inventory management, and point-of-sale operations.

· Proven ability to lead, coach, and develop teams across multiple locations.

· Excellent communication, organizational, and problem-solving skills.

· Proficiency in POS systems, Microsoft Office, and inventory management software.

· Commitment to the mission and values of Girl Scouts of the USA.

Preferred Qualifications:

· Experience managing retail operations in a nonprofit, membership-based, or mission-driven organization.

· Familiarity with Girl Scout programs, products, and community.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit/stand for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 25 pounds; and occasionally travel within the state.

Certifications/Licenses:

None required.

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