Job Description

Job Description

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. 

Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

The Business Operations Analyst is responsible for tracking, measuring, monitoring, and reporting performance data on our acquisition processes. Additionally, this role will be involved in providing recommendations on how to improve processes or change the performance results directly relating to how we onboard customers from a credit and identity fraud perspective. This person will play a role in managing the implementation, reporting, strategy, and ongoing operations of these processes.

Key Responsibilities:

• Identify trends in credit & identity fraud processes and use to make strategic business decisions
• Prepare, produce, and validate daily, weekly, and monthly reports  measuring, monitoring, and alerting the business regarding unforeseen shifts in performance; maintain external data files and input values into various reports in an efficient manner
• Identify potential opportunities for process improvement and report automation using various methods, i.e. databases, spreadsheets, external data sources, IT development, and execute changes to systems with little or no impact
• Serve as a Subject Matter Expert and fully understand processes and their impact on the overall business; analyze, identify, and implement potential process and systems enhancements to create efficiencies and reduce resource allocation for routine tasks, procedures, and reports; assist in the completion of projects and using discretion to determine the methods to meet established goals
• Create ad-hoc reports as requested in a timely and accurate manner, assist senior manager with various tasks and items as needed, comply with all company policies and departmental procedures, ensuring honest and ethical conduct at all times while maintaining a positive attitude
• Maintain relationships with vendors and scope new vendors
• Organize, prioritize, and track all projects and tasks with minimal guidance
• Communicate and collaborate cross-functionally with internal stakeholders

Education and Experience:

• Bachelors Degree, preferably in Accounting, Business Administration, Economics, Finance, Analytics, Mathematics or Statistics, and at least two years of related experience, or equivalent combination of education and experience

Skills and Qualifications:

• Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macro
• Experience with SQL or Python
• Experience with credit and/or identity fraud a plus
• Proficiency with Google suite applications (Gmail, Google Slides, Google Docs, etc)
• Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments

Visa sponsorship not available for this role

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. 

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