Job Description

An entertainment organization in New York City is seeking a new CRM Manager to join their team. This is a fully remote contract engagement, with a monthly in office requirement (at times due to team collaboration).

About the Opportunity:

• Start Date: ASAP
• Schedule: Monday to Friday
• Hours: Standard business (37.5 to 40 a week)
• Hybrid or Remote: Can be remote, but would like someone near the NYC office to ensure they can pop in when needed

Responsibilities:

• Implement CRM strategies using Braze
• Write creative and witty copy for various marketing campaigns, ensuring brand voice consistency
• Design and optimize automated workflows and onboarding journeys to enhance customer experience and retention
• Collaborate with cross-functional teams to ensure CRM efforts align with overall marketing and business objectives
• Monitor and analyze campaign performance, providing insights and recommendations for improvements
• Perform other duties, as needed

Qualifications:

• 3+ years of Email Marketing experience (not social media or paid media)
• Must have a design eye and be comfortable with tools like Photoshop and Illustrator
• Familiarity with subscription-based services (e.g., Peloton) and retention strategies
• Strong focus on automation, push notifications, and in-app messaging
• Experience with customer journey mapping (e.g., campaigns tied to content)
• Strong copywriting skills, especially for email campaigns
• Independent and proactive - able to manage projects with minimal check-ins
• May be asked to provide 1-2 samples of past email copy

Desired Skills:

• Braze experience (other platforms like Salesforce or IBM Watson Automation)

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