Job Description

Turner Imaging Systems develops innovative medical X-ray imaging devices that improve patient outcomes, expand healthcare access, and drive efficiency. We received the Silver Medal by the 2022 Medical Design Excellence Awards and were named Winner of the 2019 Utah Innovation Award for the Smart-C Portable X-ray Imaging System. And, we are a finalist for the 2025 Utah Innovation Award for the Enduro DR X-ray Imaging System.

We are strengthening our Customer Care team to deliver support as outstanding as the products we create.

POSITION SUMMARY

The Customer Care Representative/Installation Coordinator assists users by managing customer inquiries, offering first-level technical support, and coordinating installation logistics at clinical sites. This role requires effective collaboration across various teams, including sales, service, and engineering, to ensure a smooth onboarding process and post-install support. In this position, maintaining accurate documentation and ensuring high customer satisfaction are essential.

Essential Duties and Responsibilities:

Customer Support

• Serve as the first point of contact for customer inquiries, providing prompt, professional, and empathetic assistance
• Build strong relationships with healthcare providers, technicians, and administrators
• Document interactions and feedback to ensure continuity and quality of service

Technical Assistance

• Provide first-level troubleshooting, including wireless connectivity, battery operation, and imaging functions
• Collaborate with service and engineering teams to resolve escalated issues

Installation Coordination

• Manage installation schedules and logistics across diverse clinical environments
• Ensure all pre-install documentation and site-readiness requirements are met
• Follow up post-installation to confirm satisfaction and operational success

Competencies:

Initiative -Operates independently with sound judgment and accountability. Adapts to shifting priorities and dynamic environments.

Problem Solving -Applies analytical thinking in resolving issues and escalates when needed.

Attention to Detail -Ensures accuracy in data entry, documentation, and task execution.

Customer Focus -Build strong relationships with internal and external stakeholders through collaboration, working to achieve shared goals.

Professional Communication- Communicates clearly and appropriately across formats and audiences.

Education and/or Experience:

• Associate’s degree in a relevant field required, bachelor’s preferred
• 3+ years of experience as a customer representative is required
• Experience in manufacturing, distribution, and/or a business-to-business environment is a plus
• Proficiency in typing and using computers, telephones, CRM, ERP, and other customer-focused technologies is essential.

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