Job Description

Ultimate Staffing is partnering with a national home mortgage lender in Saint Louis, MO looking to hire a Customer Experience Specialist. The Customer Experience Specialist is an entry-level customer service position within a call center environment, supporting Consumer Direct Lending. In this role, you will serve as the primary point of contact for consumers, assisting them through the loan origination process after they have consulted with a licensed loan officer.

Location: Saint Louis, MO

Pay: $23/hourly

Schedule: Monday-Friday

Responsibilities:

• Serve as a customer success advocate in a call center environment.
• Handle high-volume inbound calls and texts from existing customers promptly and professionally.
• Perform routine data entry and validation tasks with accuracy.
• Manage routine interactions via calls, emails, and chat with employees, consumers, and authorized third parties.
• Collaborate with multiple departments to facilitate processing and resolve issues efficiently.
• Complete additional tasks as required.
• Exhibit behaviors that align with the organization's culture and core values.

Qualifications:

• Mortgage experience is required.
• Bilingual in Spanish is a plus.
• Familiarity with Federal, State, and Local mortgage regulations is preferred.
• Excellent verbal and written communication skills.
• Strong negotiation skills with the ability to resolve issues effectively.
• Proficiency in computers and common applications (Microsoft Office, Google Suite, etc.).
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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