Job Description
About Remodel Now: Remodel Now is a premier bathroom and kitchen home remodeling company serving the DMV area. With 22 years of experience in the industry, our team of skilled professionals is dedicated to delivering high-quality craftsmanship and exceptional customer service. We understand that your home is a reflection of your style and personality. That's why we work closely with each client to bring their vision to life. Whether you're looking to upgrade your bathroom or create the kitchen of your dreams, our team will guide you through every step of the process, from design to installation.
We are passionate about what we do at Remodel Now, and we’re looking for people who share our passion – from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us.
We support your overall growth with benefits like 401(k), health and wellness, and professional development.
Position Overview: The Customer Relations Coordinator will be the first touch point for Remodel Now customers offering a best-in-class experience. If you are someone who thrives on healthy competition and the drive to succeed, this position is for you! The Customer Relations Coordinator will make outbound sales calls, answer, and respond to inbound calls and internet inquiries, providing product knowledge and setting appointments. This position will also confirm all appointments, reengage past customers and reschedule cancelations. We are looking for employees that love customer service, sales (of any kind), and are persuasive and engaging on the phone. The Customer Relations Coordinator position gives you a great foundation of Remodel Now knowledge to begin your career with the company. We are open 6 days a week, this position requires a scheduled shift of one weekend day every other week.
Responsibilities/Accountabilities: - Expected to communicate the company brand and values of Remodel Now.
- Meet daily and monthly goals for Appointments Set & Completed Appointment Demos.
- Meet daily and monthly expectations for Inbound/Outbound Call Volume.
- Answer and advise customers calling in from marketing sources.
- Engage past and prospective customers and assist in setting new appointments.
- Prequalify and schedule customer appointments.
- Respond to general customer inquiries and route to appropriate departments.
- Identify when calls need escalation to assist with customer inquiries, appointments, and rescheduling.
- Interact with customer online inquiries via web chat function.
- Complete Daily Data Entry for Customer interactions that occurred via Phone, Text or Email.
- Confirm all scheduled sales appointments and conduct follow-up calls after appointments if needed.
- Learn and retain Remodel Now product knowledge and be able to educate the customer.
- Be our customers’ advocate by responding promptly, following up, and being proactive with solutions.
- Utilize CRM software and adhere to best practices to track all customer sales interactions.
Skills/Knowledge - High School Diploma or GED Equivalent.
- 1+ years of experience in a customer focused environment. (Preferred)
- Restaurant Experience is acceptable in lieu of customer service experience.
- Proficient with Microsoft office software applications with an ability to learn new programs.
- High attention to detail.
- Self-motivated individual who also enjoys working as a team and facilitating sales.
- Strong ability to connect with people.
- Ability to use Active Listening to determine a customer’s needs.
- Ability to Multitask in a fast-paced work environment.
- Enjoys healthy competition and drives to succeed.
- Ability to communicate clearly and concisely, both orally and in writing.
- Displays a high level of integrity.
- Consistently at work and on time; ensures work responsibilities are covered when absent
Remodel Now is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Job Tags
Full time, Shift work, Weekend work, 1 day per week,