Customer Service & Warranty Representative

REPORTS TO:

Customer Service & Warranty Manager

JOB DESCRIPTION:

Provide effective customer service for all Whiting Door customers utilizing knowledge of company processes and products.

WHY WORK FOR WHITING?

Whiting Door developed the first practical overhead roll-up door for trucks and trailers in 1953. Today, Whiting remains the world's leading designer and supplier in the industry with a full line of dry freight, insulated and specialty roll-up doors, as well as laminated swing doors. Whiting is also a leading manufacturer of custom laminated panels. We currently operate three facilities across the U.S. as well as having licensed affiliates who manufacture under the Whiting Door name around the globe.
Entrepreneurial culture
Collaborative team environment
Low-cost health insurance, dental, vision, and life insurance
401k with company match
Generous paid time off and paid holidays

JOB RESPONSIBILITIES:

Tasks include but are not limited to:
Receive and respond to customer inquiries into shipments, products and complaints.
Conduct investigations into customer issues/problems.
Document all instances of customer issues/problems in the NCR system.
Report timely feedback to the Customer Service & Warranty Manager regarding issues with product or customer concerns.
Authorize and process RMA’s.
Address customer issues and ensure effective and long-term problem resolution through corrective actions to support continuous improvement.
Process and maintain warranty claims and records.
Perform various other duties and activities as required.