Customer Service Associate (Seasonal Temporary) Job at GOAT USA, Plainview, TX

dzdPVmJFUVJDV2Y4c2sxK2gvN0lVNW89
  • GOAT USA
  • Plainview, TX

Job Description

ABOUT THE JOB

Ready to join a fun, growing athleisure brand? GOAT USA is seeking a friendly and dedicated in-person Customer Service Associate ( Seasonal Temporary) to provide exceptional support to our customers across multiple channels during the business holiday season. You’ll work closely with the GOAT USA team and report directly to the Customer Experience Manager, ensuring every customer has a positive and memorable interaction with our brand. This seasonal temporary role will be run through our peak holiday season and will conclude on January 31st, 2026.

Job Title

Customer Service Associate (Seasonal – Temporary)

Job Purpose

The Customer Service Associate serves as the first point of contact for GOAT USA customers, ensuring every interaction is positive and professional. This role is responsible for addressing and resolving customer issues (whether large or small), across phone, email, social media, and live chat . Beyond resolving problems, the Customer Service Associate strives to deliver exceptional, above-and-beyond service that fosters loyalty and encourages customers to return.

Job Duties and Responsibilities

  • Reply to all email inquiries in a timely manner
  • Reply to all social media direct message inquiries in a timely manner
  • Navigate internal systems in order to make adjustments and changes to orders when necessary.
  • Facilitate defective product replacements
  • Facilitate live event exchanges (handled manually for cash purchases without receipt)
  • Coordinate fundraising donations
  • Reach out to customers to S.W.A.T. (sell what's available today) in the instance that an ordered product is out of stock
  • Cancel/Reship GOAT USA Sticker Subscriptions
  • Processing returns
  • Assist customers on facilitating a return or exchange
  • Provide order status updates upon request
  • Provide promo codes/refund shipping for inconveniences
  • Utilize strong decision-making skills to resolve out-of-the-box issues
  • Utilize strong communication skills to resolve issues with unhappy customers

Requirements:

  • Excellent verbal and written communication skills.
  • Strong communication, leadership and team management skills
  • Excellent organizational and time management skills.
  • Exceptional interpersonal and conflict-resolution skills.
  • Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
  • Ability to communicate effectively in English
  • Full-Time, Temporary, non-exempt.
  • Location: Plainview, NY

This position is full-time, Monday through Friday, 9:00 a.m.–5:30 p.m. in person at our Plainview, NY office, with additional evening and weekend shifts working from home on a rotating basis (typically 2–3 weekday nights and one weekend day per week). The role will conclude on January 31, 2026.

ABOUT US

GOAT USA, founded on Long Island in 2016, is a dynamic athleisure fashion brand known for delivering high-quality products and a customer-first experience. Our brand embodies the aspirational motto, “Ordinary People Do Extraordinary Things,” represented by our iconic logo, Chuck the GOAT. We inspire everyone to be the GOAT!

Our growth is fueled by strong connections, whether through live event pop-ups across the country, our e-commerce website, brick-and-mortar stores, or partnerships with leading retailers in the industry. With a team of over 150 employees (and growing), GOAT USA fosters a culture of innovation, collaboration, and camaraderie, making it an exciting place to work and grow.

Please visit our Instagram at @goatusa and our website, for a better understanding of the brand, product line, and founder’s story.

Life at GOAT USA

Life at GOAT USA is dynamic, fun, and welcoming, where every team member contributes to our energetic and collaborative culture. We believe in celebrating our team with perks like free lunch once a week, complementary drinks and snacks, and generous discounts on all GOAT USA products. Join us and be part of a company that values passion, creativity, and community!

Equal Employment Opportunity Statement

GOAT USA is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, sex, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other basis protected by law. GOAT USA considers all qualified applicants regardless of criminal histories, consistent with legal requirements.

Job Tags

Full time, Temporary work, Seasonal work, Work at office, Monday to Friday, Shift work, Night shift, Weekend work, Afternoon shift, 1 day per week, Weekday work,

Similar Jobs

Maxonic Inc.

Cyber Security Project Manager Job at Maxonic Inc.

 ...Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for Cyber Security Project Manager and this a fulltime and hybrid position. Responsibilities: This role would manage a variety of projects in size... 

US Tsubaki Automotive, LLC

General Inspector - 2nd Shift Job at US Tsubaki Automotive, LLC

 ...excellence in quality, dependability and customer service. U.S. Tsubaki Automotive, LLC is an international tier-one supplier of high-speed chain drive systems to the automotive industry. The General Inspector position performs repetitive inspection and packing of a... 

Aldi

Part-Time Store Cashier/Stocker (NEW STORE) Job at Aldi

 ...Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, youll be operating the registers or other machinery, stocking our shelves, keeping our stores looking their best, and serving our... 

Bath Concepts Independent Dealers

Immediate Need - Experienced Window and Door Installers Job at Bath Concepts Independent Dealers

 ...&##129695; Experienced Window & Door Installer Company: Empire Home Remodeling Empire Home Remodeling expects nothing less than your best. Were seeking individuals who are masters of their craft , excellent communicators , and have a keen eye for detail ... 

Activ8 Recruitment & Solutions

Inside Sales/Account Manager-Trading Company Job at Activ8 Recruitment & Solutions

 ...We are looking for full-time Inside Sales/Account Manager at a global company near Kennesaw GA. Ideal candidate will have 2+ years of B2B...  ...specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil...