Job Description

SNI Companies has partnered with a tenured Manufacturing company in Lewisville, TX that is looking to add a Customer Care Associate to their team. This role will serve as the internal point person for assigned accounts and is responsible for managing the accounts from the time a purchase order is received until the order is successfully concluded from the customer’s standpoint.

Duties and Responsibilities:

• Serve as liaison between customers, salespersons and various Company departments and manufacturing sites.
• Respond immediately to customer inquiries, complaints, and requests.
• Serve as liaison between sales and production control to determine pre-order lead-times.
• Review all incoming customer orders and verify with manufacturing that the requested due dates are attainable or adjust expectations accordingly.
• Validate and execute inbound and outbound EDI and spreadsheet sales order bookings.
• Verify that all order bookings for assigned customers, electronic and manual, are accurate once entered into the computer system.
• Verify that orders have been correctly entered into the computer system.
• Review inventory levels and manage item availability for electronic ordering.
• Track progress of orders and monitor status of shipping orders.
• Maintain inventory information for assigned customers, both Company levels and customer owned goods.
• Coordinate shipping on some accounts with customer’s logistics department and our shipping department.
• Provide tracking numbers for customer shipments as required.
• Assist project manager with fielding quality calls, filing claims and resolution to customer.
• Assist sales manager with customer reporting requirements.

Position Qualifications:

Education:

• High School or or equivalent experience

Experience:

Minimum: One year of customer service experience, including account management.

Preferred: Two years of account management and / or project management experience in a manufacturing environment with a custom production shop. Some Engineering/technical background would be helpful including ability to read and understand engineering drawings. Experience with Global Shop Solutions ERP software.

Special Skills Required:

Demonstrable competency in Word and Excel. Excellent telephone and written communication skills, applicable to internal and external company personnel, vendors, and customers. Ability to self-prioritize, multi-task, and appropriately handle potentially stressful situations – a sense of urgency and self-motivation important. Must be positive and solutions oriented.

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