Looking for a Customer Service Lead to take charge of day-to-day customer operations, support a small team, and act as a key liaison between our clients and sales organization.
This is a high-impact role ideal for someone who’s ready to lead from the front, make fast, confident decisions, and ensure every customer interaction reflects our company’s high standards.
· Lead & Support the Team: Oversee and guide a small team of 2 Customer Service Representatives, offering mentorship, troubleshooting support, and daily direction
· Manage Customer Accounts: Serve as a primary point of contact for key customer accounts — handling inquiries, tracking issues, and ensuring follow-through
· Decision-Making & Problem Solving: Empower the team by helping them make informed, customer-first decisions in real time.
· Collaborate with Sales: Work closely with Account Managers and Sales Reps to ensure customer needs are addressed promptly and effectively.
· Improve Processes: Spot inefficiencies, suggest improvements, and help implement systems that enhance service and team performance.
Must have:
· 2+ years of experience in customer service, client support, or operations
· Proven ability to take ownership and lead by example
· Excellent communication and problem-solving skills
· High attention to detail with a proactive, can-do attitude
· Experience with CRMs, order tracking tools, or customer service platforms
· Ability to work cross-functionally with sales and other departments
· Calm under pressure and confident in making decisions
Perks:
· Hourly Rate: $25–$28/hourly, based on experience
· Supportive, fast-paced team environment
· Gain exposure to both customer operations and sales strategy
Benefits: Benefit offerings include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
This role is responsible for managing the end-to-end process of a customer's deal and identifying any risks that may affect the assignment of royalties. The Jr. Underwriter will play a crucial role in mitigating risks and keeping all internal interested parties apprised...
...construction and development firm to find a talented and driven Project Manager. This organization is known for its customer-first approach,... ...Essential Skills and Abilities: Exceptional attention to detail and commitment to deadlines. High level of discretion,...
...RN New Graduate Internship Program - Medical Unit Rutland-VT-05701-United States The RN advocates and utilizes the nursing process in the care of all age populations along the health continuum. The nursing process includes assessment, diagnosis, planning...
...Are you an experienced Junior Business Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Junior Business Analyst to work at their company in Columbus, OH. Position Summary: Seeking a...
...Maintain and develop reporting databases and analytics applications in environments such as Excel, Tableau, Spotfire, Power BI, SAP Business Objects and/or other BMS environments Leverage internal data systems and tools to efficiently maintain data and reporting...