Customer Service Representative Job at EDIS Group, Cincinnati, OH

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  • EDIS Group
  • Cincinnati, OH

Job Description

Provide customer support for software products by resolving issues, answering questions, and ensuring client satisfaction while following company policies.

Responsibilities:

  • Assist clients via phone, email, chat, and other channels
  • Resolve open items within service level agreements
  • Maintain knowledge of software product service offerings
  • Enter and update client data accurately
  • Document all client interactions

Qualifications:

  • Bachelor’s Degree preferred
  • Strong communication and customer service skills

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