Job Description

We are currently seeking several Customer Service Representatives for our client in Getzville, NY. The Customer Service Representative provides service to customers who require assistance with issues involving their fare media cards and accounts. Responsible for providing professional, knowledgeable and courteous call support to all cardholders, patrons and transit operators. This position typically works under close supervision and direction. This position requires 100% onsite presence based out of Getzville, NY. A hybrid schedule may be available after 90 days once you are meeting attendance and performance metrics.

Job Duties

• Answers all incoming fare media phone calls from customers.
• Processes all faxes and emails inquires.
• Performs all assigned tasks as quickly and accurately as possible.
• Follows all established policies, procedures and written/verbal instructions.
• Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
• Answers all inquiries related to fare media.
• Initiates outbound call as needed.
• Performs other duties as assigned.

Required Qualifications

• High school degree, or equivalent, and three years experience preferred in a Customer Service/Call Center.
• Some college coursework preferred.
• Must be a good team player.
• Must possess a positive attitude.
• Must excel in a fast-paced environment.
• Able to work and respond in a high-volume situation.
• Willing to work extended hours.
• Ability to type 40 plus word per minute (WPM).
• Proficient in Microsoft Office.

Hourly Pay Rate: $17.00

Garnet River® is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams and technical solutions. Our staffing division works as a recruiting arm for companies in the region and across the country. Clients turn to us to help them find professional talent.

Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)

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