An employer is looking for a Customer Service Agent to work on-site at the employer's customer location in Tracy, CA. The schedule for this role is Wednesday-Sunday 9:00am-6:00pm.
Day-to-Day
• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing, including dispute resolution
• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
• Ensure compliance to company policies and external regulations
• Complete cross training in order to support team coverage
• Professionally represent Expeditors to our customers, service providers, and government agencies
• Provide exceptional customer service to both external and internal customers
• Ensure accurate and timely data entry into our operational system
• Communicate with domestic customers and their offices
• Comply with customer requirements and procedures
• Prepare and process documentation
• Comply with all U.S. regulations
• Update shipment information in Expeditors systems
• Review documents for compliance
• Invoice customer accurately and timely for provided services
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Must have warehouse/distribution center experience-Shipping, receiving, inventory control.
• Must have customer service experience
• Must complete and pass training courses
• Pro-active, strong organizational skills
• Work well in a team environment
• Good computer skills (Excel, Word, PowerPoint)
Required Skills and Experience
• Fully proficient with various software applications (i.e. MS Office, Lotus Notes)
• Typing - 30 wpm and 10-key by touch
• Easily adapt to change and function efficiently in a high stress environment
• Great customer service skills
Nice to Have Skills and Experience
• DG Certification
• Experience with Export Compliance
• General Airline/Logistics Knowledge