Job Description

Russell Tobin's client, a global scientific solutions company focused on delivering health science solutions, is hiring a Customer Service Representative in Waltham, MA 02451 (Onsite)

Employment Type: Contract

Job Title: Customer Service Representative

Location: Waltham, MA 02451 (Onsite)

Duration: 03+ Months with the possibility of extension

Pay rate: $15.50-$16.50/hour. on W2

Work Schedule: Standard Business Hours (Monday – Friday)

Job Summary:

The Customer Service Representative I supports families and medical professionals by delivering high-quality assistance throughout the customer journey. This role is ideal for detail-oriented individuals who thrive in fast-paced environments, excel in communication, and are passionate about providing exceptional service. It offers opportunities for growth within the biotech sector, supported by comprehensive training programs.

Key Responsibilities:

• Achieve and exceed daily, weekly, and monthly performance goals (KPIs).
• Accurately manage customer outreach and maintain integrity of client information.
• Provide timely, professional assistance to customers and medical professionals.
• Master product knowledge to deliver accurate information to customers.
• Handle escalated issues and resolve customer challenges effectively.
• Build and maintain strong customer relationships.
• Support training initiatives for new hires when needed.
• Ensure compliance with standard operating procedures and quality management systems.
• Participate in continuous improvement and cross-functional initiatives.

Required Skills and Qualifications:

• Strong verbal and written communication skills.
• Excellent organizational and problem-solving abilities.
• Proven ability to meet KPIs and follow outreach protocols.
• Attention to detail in recordkeeping, data accuracy, and compliance.
• Proficiency in CRM tools and database management.
• Customer service or sales experience required (biotech experience preferred).
• 2+ years of relevant experience preferred.

Education:

• Bachelor’s degree preferred (or equivalent relevant experience).

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Job Tags

Contract work, Monday to Friday,

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