Customer Service Representative Job at The HT Group, Austin, TX

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  • The HT Group
  • Austin, TX

Job Description

The HT Group has a security client in the in North Austin, TX looking for a  Customer Service Representative who is proactive, detail-oriented, and customer-focused to provide exceptional support throughout the ordering process. This individual will build and maintain strong relationships with both internal teams and external customers while resolving issues and ensuring a seamless customer experience from inquiry to order fulfillment.

Contract-to-hire 

$25/hr 

Hybrid- 2 Days In Office/3 Remote 

Responsibilities:
  • Build and maintain excellent relationships with assigned customer accounts and internal teams
  • Respond to customer inquiries via phone and email, using Salesforce case management
  • Ensure accurate customer data in Salesforce CRM and Oracle eBS systems
  • Maintain communication with customers regarding order status or changes
  • Support service contract management including renewals, add-ons, and terminations
  • Collaborate with Inside Sales and Order Management to ensure seamless processing
  • Log all customer communications and updates in CRM
  • Support onboarding/order processing and escalate issues when needed
Requirements:
  • Experience with Oracle and Salesforce required 
  • 3+ years of customer service experience, ideally in a fast-paced or high-tech environment
  • Strong communication skills (written and verbal)
  • Detail-oriented with the ability to manage multiple tasks and priorities effectively
  • Self-motivated, team-oriented, and committed to delivering exceptional customer satisfaction
All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com .

Job Tags

Contract work,

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