Job Description

Job Opportunity: Customer Support Representative/Account Representative-Sr

Location: Columbus, OH

Pay Rate: $18-19.16/hour

We are seeking a highly motivated and professional Client Support Service Professional to join our team. This position is ideal for individuals who have a passion for customer service, enjoy working in a fast-paced environment, and are committed to delivering world-class support. Candidates should possess either a college degree or previous contact center experience .

Key Responsibilities:

• Handle inbound phone calls related to Brokerage accounts with accuracy and efficiency.
• Provide support for Brokerage Cash Management products, online platforms, and mobile applications.
• Respond to general account and financial inquiries while maintaining excellent service standards.
• Consistently meet department performance metrics and quality benchmarks.
• Navigate multiple systems and tools to resolve client issues promptly.
• Adapt to change and prioritize tasks in a dynamic, team-oriented environment.

Preferred Qualifications:

• Bachelor’s degree OR prior experience in a contact center/customer service role.
• Strong verbal and written communication skills.
• Proven ability to multi-task and thrive under pressure.
• Detail-oriented with excellent problem-solving skills.
• Experience in financial services or brokerage is a plus.

Skills and Competencies:

• High level of professionalism and customer focus.
• Strong computer proficiency including navigating web platforms and Microsoft Office.
• Team player with a positive attitude and willingness to learn.

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