Job Description

The Booth by LoveStream is a fast-growing startup disrupting the event industry by integrating technology into unique guest experiences. We are a high-energy, fast-paced company that values attention to detail, accountability, and execution at a high level. This is a part-time remote opportunity assisting clients via text, email and phone.

We are hiring two candidates - one candidate to cover West Coast hours and one to cover East Coast hours.

Position Overview:

We are looking for a motivated, customer-focused individuals to join our team as  Part-Time Customer Success Representative . In this role, you will provide administrative support, assist clients via phone, text and email, and ensure seamless operations during events. The ideal candidate is someone who is passionate about providing excellent customer service, comfortable with technology, and able to handle a variety of tasks in a fast-paced environment.

Key Responsibilities:

Customer Support:

• Answer phone calls and respond to emails in a timely and professional manner, providing support to clients before, during, and after their events.
• Assist with event support, ensuring that all client needs are met and their expectations are exceeded.

Administrative Tasks:

• Handle various administrative duties, including updating client records, processing orders, responding to client questions and maintaining accurate event documentation.
• Track and manage FedEx shipments, addressing any delays or issues that arise, and proactively keeping clients informed.

Event Support:

• Support clients during their events, ensuring everything runs smoothly and troubleshooting any issues that may come up in real-time.
• Follow established scripts and guidelines to ensure consistent communication and efficient problem resolution.

Problem Solving & Escalation:

• Identify when issues need to be escalated to management and know when to "bubble up" complex problems for further attention.
• Use problem-solving skills to manage unexpected challenges and ensure client satisfaction.

Technology & Systems:

• Utilize various software tools and platforms to track and manage client interactions, shipments, and event details.
• Comfortably adapt to new technologies and tools as needed.

Required Skills & Qualifications:

• We are hiring two candidates - one candidate to cover West Coast hours and one to cover East Coast hours.
• Must be reliable, punctual, and comfortable with a changing schedule.
• Excellent Communication: Strong verbal and written communication skills, with the ability to interact professionally with clients over the phone and via email.
• Customer-Centric Mindset: A passion for customer success, with a desire to go above and beyond to ensure clients have a positive experience.
• Independence & Reliability: Comfortable working independently, managing multiple tasks, and taking ownership of client issues from start to finish.
• Technology Savvy: Proficiency with basic office software and the ability to quickly learn new systems and tools.
• Time Management & Organization: Strong time management skills, with the ability to prioritize tasks and manage a fluctuating workload effectively.
• Problem-Solving: Able to think critically and troubleshoot problems as they arise, ensuring a quick and effective resolution.
• Flexibility: Comfortable with a hybrid or fully remote work environment and adaptable to changing schedules.

Preferred Qualifications:

• Previous customer service or administrative experience, particularly in a fast-paced or event-driven environment.
• Familiarity with FedEx tracking systems and handling delivery-related issues.
• Experience with CRM systems and communication tools.

Why Join Us?

• Comprehensive training provided to ensure you are fully prepared to succeed in this role.
• Opportunity to make an impact. Your contributions will directly impact our clients' success, and you'll have the opportunity to work closely with a supportive team.
• As a part-time role, we offer flexibility that allows you to balance work with personal commitments.

Hours/Schedule

Schedule will change weekly but will include 4-6 hour shifts between 5p-12a Mon-Fri; 12p-12a Saturday/Sunday. Will be about 15 hours per week.

How to Apply:

If you are passionate about helping others, thrive in a customer-focused role, and enjoy working independently, we would love to hear from you! Please submit your resume and a brief cover letter detailing why you're a great fit for the role to careers@bustld.com. Please include where you are based (state, West or East Coast position).

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