Job Description

About Baca Consulting Group

Baca Consulting is a Strategy & Operations consulting firm with offices in Las Vegas, NV and Corona,CA. We help executives of construction companies with 100-500 employees in the western and southwestern U.S. increase revenues, reduce costs and improve profit margins. We believe in order to be successful in consulting, you need to have the ability to hear and genuinely understand the people you're talking with. We also recognize that listening is the key to connecting with people on a personal level, which is critical for successful project implementations. We are great listeners! I have been able through strategic planning, establish business plans, and execute goals and objectives through a collaborative team effort. Those projects include several M & A’s and divestitures, increase revenues by going into new markets with new products and services. I reduced costs through effective supply chain management,  

Position: Customer Success Agent - Home Office

We are seeking a motivated and personable individual to join our team as a Customer Success Agent, working from the comfort of your own home office. As a Customer Success Agent, you will play a crucial role in providing exceptional customer service and ensuring our customers have a positive experience with our company.

Responsibilities:
- Serve as the primary point of contact for customers, handling inquiries, troubleshooting issues, and providing support via phone, email, and chat
- Build and maintain strong relationships with customers, understanding their needs and continuously working to exceed their expectations
- Proactively identify and address any potential issues or concerns, escalating to the appropriate teams as needed
- Utilize product knowledge and company resources to effectively troubleshoot and resolve customer concerns
- Collaborate with cross-functional teams to improve the overall customer experience and drive customer success
- Continuously strive to improve customer satisfaction and loyalty through proactive communication and problem-solving
- Keep detailed records of customer interactions and provide regular updates to the team on customer feedback and trends

Qualifications:
- Minimum of 2 years experience in a customer service or support role, preferably in a remote or work-from-home environment
- Excellent communication skills, both written and verbal, with the ability to convey information in a clear and concise manner
- Strong problem-solving and critical thinking abilities, with a focus on finding solutions to complex issues
- Proven ability to multitask and prioritize in a fast-paced environment
- Familiarity with CRM software and knowledge of customer service principles and practices
- A positive and empathetic attitude, with a passion for providing exceptional customer service
- High school diploma or equivalent, with some college education preferred

If you are a self-starter with a strong customer-centric mindset and a passion for delivering top-notch support, we want to hear from you! Join our team as a Customer Success Agent and be a part of a dynamic and growing company that values its employees and their contributions. Apply now and take the first step towards a fulfilling and rewarding career in customer success.

PI346e13d4fcb7-30492-35621273

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