Customer Success Manager Job at Cartful Solutions, Remote

ekxlVlpFNFVEMkwrdDBWN2cvbkJWcGtwZmc9PQ==
  • Cartful Solutions
  • Remote

Job Description

Job Description – Customer Success Manager

Cartful is changing the way that brands engage with their shoppers online. Using interactive shopping experiences, we build shopper confidence while delivering valuable “zero-party” data back to our clients. Each experience is configured to our client's unique industry use case using our proprietary software platform and tried and tested implementation process. We're working with fantastic brands like Peet's Coffee, Arc'teryx, Otterbox, bareMinerals, Skechers, Lumber Liquidators, HOKA One One, and Bombas and are growing quickly.

We are seeking an experienced account manager to join our Customer Success organization. Here at Cartful, we call this role the Optimization Manager because their primary responsibility is to use the analytics at their disposal to make data-driven improvements, or optimizations, to each client's personalized on-site product recommender. These improvements help us build strong client relationships that allow us to maintain our industry-leading customer retention. 

New York City or San Diego metropolitan areas preferred, but open to remote locations for the ideal candidate.

Duties and Responsibilities

  • Build relationships with core and secondary stakeholders, exploring additional areas of account growth
  • Engage in proactive account management to help secure the annual contract renewal
  • Become a SME (Subject Matter Expert) in Google Data Studio, modifying each client's performance dashboard to their specific needs
  • Monitor client data to identify areas for account optimization
  • Make sure that each client account is always working and making strong product recommendations
  • Transcribe client requests into clear, descriptive and actionable development tickets
  • Keep clients updated with progress on all outstanding development tickets & service requests
  • Request and deliver case studies, client quotes and referrals

Required Qualifications

  • Bachelor's degree in business, marketing, ecommerce or related field
  • 3+ years of professional client management experience in a fast growing startup environment
  • Proven ability to learn technical concepts quickly and communicate to both technical and non-technical stakeholders

Preferred Qualifications

  • Previous experience in a startup environment
  • Previous experience working with ecommerce brands
  • Familiarity with Google Analytics and Google Data Studio
  • Experience collaborating with developers 

Chances are you'll love this job if:

  • The idea of working as part of a fast-paced, quickly growing startup is thrilling to you. You're resilient. You're able to handle the ups and downs of working in this environment.
  • You're a systems thinker. You want to find the most efficient way to get things done. You'll only do manual tasks if you can't figure out a way to automate it.
  • You're a team player. You're at your best when your work contributes to a larger goal. You like putting other people into a position where they can be successful.

Job Tags

Full time, Contract work,

Similar Jobs

Sunstates Security

Regional Security Manager Job at Sunstates Security

 ...Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established...  ...tools and knowledge they need to be successful and hands-on management support. Recent national awards received by Sunstates... 

NRS Trucking

Class A Union CDL A Hazmat Drivers Job Job at NRS Trucking

Class A Union CDL A Hazmat Drivers JobFast Paced Growing Intermodal Trucking Company. Family Owned for last 36 years.Do you want to work for a company that knows you by your name ?****LOCAL AND REGIONAL DEDICATED HOME DAILY****100% NO Touch FreightComplete Drop... 

Hawthorne Lane

Various Administrative & Executive Assistant Roles across Several Industries including Non-profit and Corporate! Job at Hawthorne Lane

 ...light prior administrative experience as well as advanced candidates seeking their next step. Our clients offer hybrid, in-person, and remote work models, with roles ranging in responsibilities as well as positions that require travel and overtime or those that support... 

RPM Living

Transaction Coordinator Job at RPM Living

 ...practices, career training and education, people-first focus... we show you the way to success. Position Summary: The Transaction Coordinator will support our acquisition and investor relations teams and will provide exposure to the many facets of commercial real estate... 

MedPro Healthcare Staffing

Account Manager Job at MedPro Healthcare Staffing

 ...About Us Welcome to MedPro Healthcare Staffing, an award-winning agency based in sunny South Florida. We...  ...with clients via phone calls, while working in an overly email-reliant setting....  ...ADDITIONAL PERFORMANCE PERKS like work from home days, complimentary lunch, and cash...