I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
$18 per hour to $22 per hour
Monday-Friday, 11:30am to 8:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• Work Monday-Friday, 11:30am to 8:00pm
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must be able to work Mon-Fri, 11:30am to 8pm
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
Sean.Zetts@RiversideRecruiting.com
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support contract contractor
A great barista loves to communicate with staff and customers, genuinely making people's day with heartfelt hospitality. If passionately... ...from you! Positive leadership, team building and execution of coffee offerings is required. Responsibilities* Prepare...
...Junior DevOps Engineer Location: Hybrid (3 days onsite Cleveland, OH)6 month contract to hire About the Role As a Junior DevOps Engineer , you will support DevOps processes that enhance software delivery speed and reliability. This entry-level role is designed...
...portfolio showcasing creative, trend-relevant headwear designs. ~ Proficient in design software (Adobe Illustrator, Photoshop, CLO 3D or similar). ~ Knowledge of materials, construction techniques, and production processes specific to headwear. ~ Excellent communication...
...Company Description Traveler's Choice Travelware, founded in 1984, is a globally recognized manufacturer and distributor of high-... ...RedDot Product Design of the Year Award in Luggage & Bags and the International Travel Goods Show Award for "Product Innovation." Role...
...Wound Care Physician - Youngstown, OH AmeriWound is hiring Physicians and Advanced Practice Providers, of most specialties, to provide wound care services in long-term care facilities. Whether you are looking to fill gaps in your current schedule or make a career...