Job Description
: Data Center Technician Responsibilities: Monitoring and performing on-going maintenance on servers and network equipment. Resource should be within 30-40 mins of office location601 E St NW 4th Floor, Washington, DC 20049 Providing IT support to staff and customers, as well as responding to the server and network issues. Protecting company data by preventing the overheating of data center components. Running hardware diagnostics and replacing failing parts in a timely manner. Monitoring all network processes to ensure the smooth flow of data across the network. Collaborating with software and network engineering teams on cybersecurity and network efficiency. Upgrading internal system components, including CPUs, memory, hard drives, and network cables. Documenting processes and keeping event logs. Advising on the procurement of new data center equipment. Keeping track of developing trends in data center technologies.Data Center Technician Requirements: Bachelor's degree in computer science, information technology, or similar. CompTIA ServerPlus, CompTIA Network, or CCNP certification would be advantageous. 2-3 years of experience as a data center technician, or similar. In-depth knowledge of data center environments, servers, and network equipment. Extensive experience in installing, monitoring, and maintaining data center equipment. Exceptional ability to work as part of a team, provide IT support, and resolve errors. Ability to keep up with advancements in data center infrastructure and technologies. Proficiency in documenting network processes. Exceptional communication skills. Willingness to respond to network and server errors after hours.
(1.) To adhere to quality standards, regulatory requirements and company policies
(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
(4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
(5.) To provide support for on call escalations orL3 level support and doing incident and problem management
(6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
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