Job Description

BBB National Programs

BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard.

Deputy Director, Privacy Operations

WHO WE ARE

We are a non-profit organization dedicated to fostering a more accountable and trustworthy marketplace. As the foremost thought leader on industry self-regulation, we are shaping the way that businesses and consumers interact with one another. We are the home to more than a dozen self-regulation programs that set high standards for businesses and provide third-party accountability and dispute resolution services that help ensure a fair marketplace for consumers. BBB National Programs has worked with industry leaders and government regulatory agencies since 1971 to establish the standards that guide best practices in advertising, privacy, children’s and teen’s marketing, consumer warranty issues, and dispute resolution.

ABOUT OUR GLOBAL PRIVACY DIVISION

Through our Global Privacy Division, businesses show their partners and customers that they put privacy first, no matter where they operate. Our programs serve as key elements of frameworks like the and EU-U.S. Data Privacy Framework , bridging gaps between divergent privacy and data protection regimes. By embracing our independent accountability mechanisms, participating businesses strengthen standards for data privacy and enhance consumer trust in the digital marketplace.

YOUR IMPACT

As the Deputy Director, Privacy Operations, you will assist the Vice President, Global Privacy Division & Privacy Initiatives (VP), with administering the day-to-day operations of the Global Privacy Division program. You will provide operational support, as needed, to the larger Privacy Initiatives team in implementing other related privacy initiatives, such as webinars and development of thought leadership initiatives. You may also provide operational support and advice to other programs within the organization. You will play an integral role in expanding BBB National Programs’ self-regulatory presence in the privacy arena, including continued growth of the current programs and the development of future privacy programs and committees.

Essential Duties and Responsibilities:

• Respond to participant inquiries, create and maintain accurate participant records, and conduct privacy policy and practices reviews and compliance assessments to evaluate a business’ qualification for program participation and/or certification
• Build out program procedures and employee protocols
• Administer consumer complaint process in accordance with Procedure Rules and in consultation with the VP
• Review contracts and agreements under the direction of the VP
• Partner with IT team on projects in support of program operations, such as enhancement of participant database and consumer complaints database
• Assess internal organizational privacy risks, developing a compliance strategy for various international regulations, and assisting in the creation of internal governance policies
• Engage and partner with government agencies to ensure the successful administration of the Global Privacy Frameworks
• Develop Privacy Initiatives and BBB National Programs’ thought leadership, including blogs, written content, marketing collateral and participant outreach materials in consultation with Vice President and other leadership team members, as needed, with BBB National Programs MarCom Department
• Supervise members of the Privacy Initiatives team as assigned.
• Work with the business development and marketing teams on retention of participants and acquisition of new participants.

WHAT YOU WILL BRING

Must have:

• Bachelor's degree required
• 7+ years related data governance experience AND 5+ years project management experience in data governance
• Self-starter with ability to multi-task on several projects
• Proficient in Microsoft Office 365 suite and project management tracking tools (e.g. SmartSheetz)
• Demonstrated skills in the use of AI tools for internal program development and/or external use/development with customers
• Skilled at creating charts, graphs, and tables to synthesize and convey complicated information in a digestible way
• Able to deliver strategic insights
• Provide project management support across long-term and short-term projects
• Attention to detail, organizational, and analytical skills
• Excellent written and oral communication skills
• Excellent time management skills and ability to thrive in a dynamic, fast-paced environment

Let us know if you have:

• Advanced Degree
• Certified Information Privacy Professional (CIPP) certification or interest in obtaining qualification
• Experience in-house at a major corporation or law firm, Big 4 firm, or relevant government agency

WHAT WE OFFER:

At BBB National Programs, we bring a growth mindset as we advance our mission and strive to foster trust, innovation, and competition in the marketplace, while cultivating a team of talented and engaged professionals who seek out new challenges and opportunities to catalyze our progress. We are an inclusive organization, bringing a dynamic environment that supports our employees and the meaningful work we do.

Health & Welfare Benefits : You will be offered a comprehensive plan offering health, dental and vision plans, paid short-term disability insurance, and life insurance.

Financial Well-Being : Build your retirement savings with our 401k plan matching up to 7% of your contributions.

Time Off : You will have flexibility for the time you need off from work. We offer a variety of plans including vacation, personal, and wellness leave.

Wellness : We promote physical and mental wellness by providing a fully equipped on-site fitness center in our offices and an employee assistance program.

Environment : Our modern headquarters in McLean, VA provides the space for creativity and collaboration, and the technology resources so you can be at your best. We believe that an inclusive workforce is a strength in fulfilling our mission.

BBB National Programs is proud to be an equal employment opportunity employer.

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