The Desktop Support Analyst is responsible for evaluating, installing, and maintaining desktop IT hardware and software, enterprise/desktop printer support, and providing 2nd level support to Help Desk for desktop related issues.
Responsibilities and Expectations
Competencies
Qualifications and Requirements
Applicable degree in Computer Science, IS/MIS or related field
Microsoft Certification (MCSE) or A+ certification preferred
Proficiency in installing and supporting hardware/software in a Microsoft environment
Proficiency in diagnosing and troubleshooting
Previous experience in a Terminal Services/Thin Client environment
Proficiency in desktop builds and imaging
Working knowledge in supporting desktop and enterprise printers
MAC experience preferred
Ability to multitask and take ownership of assignments
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