Job Description

To be considered for this position, you must apply on our career opportunities website:

JOB SUMMARY: 

Embrace, maintain and support company service culture and core values. Provides guidance as well as oversees management and operations of Food Service and Culinary. Liaison with cross-functional departments to ensure superior guest service, engaged team members as well as maximizing profitability for our company in a safe, secure, and clean environment. Exhibits leadership and vision to align, inspire, develop, and motivate team members to achieve the departmental as well as property long and short-term strategic goals. Ensure compliance with all state and federal regulatory agencies that have jurisdiction over areas of responsibility. Play a critical role in the long and short term strategic planning for the property. 

KEY JOB FUNCTIONS:

• Ensures all departments function and perform within the established operational standards.
• Adapts plans and stays abreast of industry trends and consumer preferences.
• Provides critical updates to Senior Management team regarding analyses of operating results, costs, budgets and forecasts.
• Sets operational goals, budgets and business plans, and monitors achievement of performance and profit objectives.
• Develops short and long range plans (revenue, expense, capital, promotional service) in all Food & Beverage areas.
• Completes capital project plan for area of responsibility.
• Solicits and responds to guest feedback gathered by direct interaction, comment cards, and Total Service verbatim.
• Maintains a neat, clean, organized, safe and comfortable work environment for guests and employees.
• Leads the department by creating a positive, supportive environment where talents, skills, and trade practices are exchanged, practiced and enhanced.
• Sets performance expectations and provides coaching, career development planning and operational support for all direct reports.
• Meets individually with direct reports regularly to discuss career goals, identify skills needed to achieve goals and from those discussions, creates meaningful development plans to strengthen talent and expertise.
• Demonstrates leadership skills in determining a vision, while aligning and inspiring the team to achieve the vision.
• Establishes and endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain.
• Provides an Operations insight into strategic planning in support of brand initiatives.
• Creates and ensures an entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Establishes and enforces professional appearance and uniform guidelines.
• Serves as a participative member of the executive team by volunteering and being involved with projects, committees, and task forces and by providing input and suggestions. 
• Actively participates in personnel actions including but not limited to: interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions.
• Demonstrates strong employee engagement, customer service, and financial (operating & capital) skills.
• Ensures that all food and beverage products served and guest service levels meet the established specifications and standards.
• Guarantees that the minimum level of labor is used to perform the required levels of food production and service.
• Analyzes and evaluates food and beverage profit and loss statements and determine alternative courses of action.
• Facilitates the development standards for service and food quality, menu design, format and concepts.
• Monitors Food & Beverage outlet hours of operation, balancing variety and profitability.
• Maintains compliance with corporate driven food and beverage initiatives.
• Leads and coordinates efforts with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, energetic, upbeat, positive and motivated employees.
• Assists in design and development of product/services to enhance shareholder value.
• Demonstrates ability to lead and articulate employee engagement strategy.
• Delegates responsibilities and supervises employees as needed.
• Maintains staff and guest confidentiality at all times.
• Performs a variety of duties, often one task to another without loss of efficiency or composure.
• Must be able to demonstrate an understanding of all food, alcoholic beverage, and tobacco regulations

EDUCATION and/or EXPERIENCE: 

• Experience requirements include 10+ years managerial experience in the hospitality and/or gaming field.
• Bachelor’s degree from an accredited college or comparable work experience required. 

QUALIFICATIONS :

• Proficient in Microsoft Office Suite, Stratton Warren, Infogenesis and Universal Desktop.
• Ability to read and comprehend complex instructions, short correspondence, and memos. Ability to write simple as well as complex correspondence. 
• Ability to effectively present information in one-on-one as well as in small and large group situations to customers, clients, and other employees of the organization.
• Must have the ability to read, analyze and interpret complex documents. 
• Ability to apply common sense understanding to carry out detailed and involved written or oral instructions. 
• Ability to deal with problems involving concrete variables in standardized situations. Must have the ability to think strategically, synthesize the most complex business/financial data and develop innovative solutions.
• Must present a well-groomed appearance.
• Must be able to maneuver to all areas of the casino
• Must be able to lift up to 10 pounds and carry up to 5 pounds. 
• Must be able to bend, reach, kneel, twist and grip items when working at assigned desk area. 
• Must have manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine and photocopier. 
• Must be able to work at a fast pace and in stressful situations. 
• Must be able to read, write, speak and understand English. 
• Must be able to respond to visual and aural cues

WORK ENVIRONMENT:

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. 
• Respond to visual and aural cues. 
• Must have the manual dexterity to operate a computer and other necessary office equipment. 
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. 
• Ability to speak distinctly and persuasively. 
• Must be able to read, write, speak, and understand English

Harrah’s reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

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