Job Description
Principle duties and responsibilities (Essential Functions) include:
Operational/Functional:
- Manage the daytoday activities of the housekeeping department. Plan schedule and organize work to ensure proper coverage. Communicate and enforce policies and procedures.
- Develop and implement procedures for managing the quality of housekeeping and laundry services through 3rd party service.
- Ensure all colleagues are cleaning and servicing rooms and housekeeping areas according to established standards.
- Ensure staff is well trained on the proper usage and labeling of hazardous supplies in accordance with established safety standards.
- Schedule routine inspections of all guest rooms and public areas to ensure furnishings guest rooms/suites equipment housekeeping linens public restrooms lobby are clean and in good repair to meet guest satisfaction.
- Monitor coordinate and execute the special needs and requests of VIP repeat guests and members of loyalty program (ALL).
- Deliver outstanding experiences to guests partners and colleagues. Respond to guest complaints and special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.
- Conduct preshift meetings and review all information pertinent to the days activities.
- Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office Guest Services Maintenance and Food and Beverage
- Interact with outside contacts (guests members vendors contractors and regulatory agencies).
- May serve as manager on duty as required.
- Perform any other jobrelated duties as assigned.
Strategy and Planning:
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands.
- Conduct inventories of linen supplies and equipment as needed.
- Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction and cleanliness scores.
- Maximize efforts towards productivity identify problem areas and assist in implementing solutions.
Financial Management:
- Develop the departments annual budget. Monitor performance against plan.
- Achieve budgeted revenues control labor costs & expenses and maximize profitability within all areas of Housekeeping.
- Manage staffing levels to ensure that guest service operational needs and financial objectives are met.
- Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel.
- Complete projects and CapEx investments in a timely manner as required by the Director Rooms and General Manager.
Managing your Team
- Interview hire train and promote Housekeeping colleagues. Provide consistent feedback and recommend disciplinary action when appropriate.
- Ensure team members receive proper training applicable to their position and career aspirations.
- Champion employee engagement initiatives
- Maintain consistency in accordance to Forbes/LQA and Fairmont standards.
- Responsible for monitoring measuring and recognizing performance of team members who directly report to the role and indirect reports
- Support comply and promote company initiative policies and guidelines.
- Handle colleague concerns in a professional and timely manner.
Leading with Passion
- Responsible for ensuring success through the eyes of colleagues guests and owners.
- Utilize and collaborate with resources across different departments and corporate office.
- Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture.
- Focus on the mission and wellbeing of the department hotel and company as a whole.
- Lead by example and operate with integrity and respect.
Qualifications :
- Minimum of 3 years leadership experience in housekeeping
- Previous experience in luxury establishments required
- Previously demonstrated leadership skills supporting an environment of colleague growth and development interdepartmental teamwork and exceptional customer service
- Diploma or degree in Hospitality Management or related discipline a strong asset
- Excellent communication skills must be able to communicate with others effectively
- Must be a creative and effective leader and team player possessing a high degree of professionalism energy and determination
- Ability to analyze data and trends and create strategies for improvement
- Strong administration and organizational skills are required
- Results oriented with the ability to adapt to the challenges of a continually evolving workforce while remaining flexible and working under pressure
- Working knowledge of Microsoft Office applications Outlook Opera Cloud and Excel.
- Previous experience managing in a union hotel
Remote Work :
No
Employment Type :
Fulltime
Job Tags
Full time, For contractors, Remote job, Flexible hours,