Director of Patient Access - 245732 Job at Medix™, Cherry Hill, NJ

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  • Medix™
  • Cherry Hill, NJ

Job Description

Job Title: Director of Patient Access

Position Overview:

The Director of Patient Access is responsible for overseeing and optimizing the organization’s access-related services to ensure equitable, timely, and efficient entry to care. This role provides strategic leadership for patient access operations across Laboratory, Radiology, and Outpatient Services , with oversight of approximately 55 FTEs, 3 managers, and 1 supervisor . The Director will develop policies, improve workflows, monitor performance, and collaborate with stakeholders to remove barriers and enhance the patient experience.

Key Responsibilities:

  • Develop and implement strategies to improve patient access and streamline service entry points.
  • Lead and manage access teams, including front-line staff, managers, and a supervisor.
  • Oversee daily operations for Lab, Radiology, and Outpatient access services.
  • Monitor and analyze key performance indicators (KPIs) to identify challenges and implement process improvements.
  • Collaborate with internal stakeholders to align access initiatives with organizational goals and patient needs.
  • Ensure compliance with all regulatory standards, organizational policies, and best practices.
  • Foster a culture of equity, inclusion, accountability, and customer-centered service.
  • Drive continuous improvement initiatives to enhance operational efficiency and patient satisfaction.

Qualifications:

  • Proven Director-level leadership experience in patient access or related healthcare operations.
  • Strong knowledge and hands-on experience with Epic systems.
  • Demonstrated expertise in access operations, workflows, and performance management.
  • Ability to lead large teams, manage managers/supervisors, and promote professional development.
  • Strong collaboration, communication, and problem-solving skills.
  • Knowledge of regulatory and compliance requirements in healthcare access.

Preferred Skills:

  • Experience overseeing multiple access points across Lab, Radiology, and Outpatient services.
  • Demonstrated success in driving equity, inclusion, and patient-centered initiatives.
  • Track record of process improvement and KPI-driven performance management.

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