Job Description
Vaco has an immediate opening for a
Dispatcher/Customer Service Representative
Location: Deerfield Beach, FL
Compensation: $22/hour
Hours: Monday - Friday 8AM-5PM This position will report to both the Replenishment Manager. This position is responsible for handling dispatch schedules, order tracking, customer communication, and supporting logistics operations to maximize efficiency and customer satisfaction.
Responsibilities include, but are not limited to:
- Coordinate and schedule dispatch of bulk cement, aggregate and Fly Ash deliveries in alignment with customer orders and plant capacity.
- Act as the primary point of contact for customers regarding order status, delivery times, and product availability.
- Schedule, Tender, Book and Monitor delivery schedules, address any delays or changes, and proactively communicate updates to customers.
- Work closely with carriers' transport coordinators, and internal/external customers team to ensure smooth logistics and service fulfillment.
- Maintain accurate records of orders, dispatch logs, and delivery confirmations in the system (Mercury Gate/JWS).
- Resolve customer complaints, delivery issues, or product quality concerns with professionalism and urgency.
- Ensure compliance with safety regulations and company policies in dispatch operations.
- Prepare and generate daily/weekly dispatch and service performance reports.
- Support inventory tracking and stock reconciliation processes when needed.
Qualifications: - Must have associate's degree or dispatch experience. Bachelor's degree is preferred.
- Safety focused and able to participate in a safety-centered work culture.
- Logistics experience of moving products from Point A to Point B and 1-3 years of experience in a Dispatch Call-Center is preferred.
- Excellent written and verbal communication skills with professional decorum over the phone.
- Embracement and enhancement of Performance-based, Safety Culture
- Strong mathematical skills, strong interpersonal skills, and ability to communicate effectively.
- Problem Solving, Decision-Making, and Critical-Thinking skills.
- Attention to detail, ability to stay organized and work independently.
- Ability to work well under pressure and meet deadlines. Strong time management and strong organizational skills required.
- Proficiency in Microsoft applications (Word, Excel, Outlook, PowerPoint).
- Must be able to speak, read and write English. Bilingual or Spanish is a plus.
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
Job Tags
Work at office, Local area, Monday to Friday,