• Responsible for answering and entering emergency calls while simultaneously dispatching for and monitoring multiple fire and security radio channels with moderate to high volume radio traffic
• Provide approved Pre-Arrival Instructions according to policies and procedures
• Make required and requested notifications
• Perform in a team environment
• Support training and Standard Operating Procedures (SOP) formulation as needed
• Candidate will be Emergency Medical Dispatch (EMD) Certified and in good standing (EMD training is provided in-house)
Basic Qualifications (Required Skills/Experience):
• 1+ years of experience multi-tasking and working in a team environment
• Experience using all the following Microsoft Office Applications (Word, Excel, PowerPoint)
• Willing to work variable shifts, including days, nights, weekends, and holidays
Preferred Qualifications (Desired Skills/Experience):
• Bachelor's degree or equivalent work or military experience
• 1+ years of experience working as an emergency dispatcher at a Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection
• Experience working under stressful situations in a collaborative team environment
• Experience taking ownership of actions and mistakes
• Experience accepting and implementing constructive criticism and feedback
• Experience with hearing and understanding multiple sound sources while simultaneously and accurately documenting information in Computer Aided Dispatch (CAD)
• Experience with being professional and courteous with all customer interactions in person, on the telephone and on the radio
Shift Expectations (First, Second, Third): Rotating Variable shift
o Start/End Time: 07:00 – 15:00 for training week than move to shift with trainer on available shift.
Available Shifts
1st 05:00 – 13:00,
2nd 13:00 – 21:00,
3rd shift 21:00 – 05:00.
Position could be 1st, 2nd or 3rd shift pending availability
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