Job Description

Under the direction of the Director of EVS/Laundry and within established departmental and hospital guidelines, organizes and manages daily activities of the Environmental Services and Laundry Departments, taking into consideration the age, specific cultural needs and disability (if any) of the patients served. Holds responsibility for delivering a high quality, reliable Environmental and Laundry Services program to the Hospital. Provides technical expertise to the Environmental Services team, while carrying out specific programs in maintaining the Hospital facilities. Provides excellent customer service to patients, families and staff. Analyzes feedback and adjusts programs, schedules, and labor requirements, to ensure a well-coordinated effort to maximize provision of services including during periods of peak demand. Continually assesses performance through established standards (i.e. monitors results such as HCAHPS, Press Ganey, quality assurance checklists) and applies corrective measures as required. Ensures that all Environmental Services activities and programs are accomplished in accordance with requirements and regulatory guidelines. Assists the Director in the development and implementation of fiscal strategy for achieving departmental programmatic and fiscal goals. Consistently works within approved operational and capital budgets and adjusts programs accordingly. Supports safety programs for continual maintenance of a safe workplace and a safety conscious staff.

Required Qualifications and Skills:

• Three to five years progressively responsible management experience in hospital-based Environmental and Laundry Services
• Demonstrated strong leadership, technical and computer skills
• Outstanding ability to prioritize, manage workflow, and lead others in ensuring established quality standards and supply demands are met
• Excellent communication, customer service and organizational skills.
• Ability to interact effectively with all levels of medical personnel, vendors, administration and staff
• Ability to collect and analyze departmental data, including staff productivity, utilizing spreadsheets such as Excel

Education/Training

Bachelor’s degree required

Licenses/Certification:

Hazardous Waste Certification

Preferred Qualifications and Skills:

• Previous experience with Cerner a plus
• Experience with bed turnover management and metrics
• Experience with contracted laundry services

Essential Job Functions:

• Manages and leads Environmental and Laundry staff in coordination of workload across the hospital to ensure timely, high-quality delivery of service in accordance with all regulatory requirements and established standards
• Directs EVS staff in the management of workload across the hospital entity to ensure a timely response to requests for service
• Interfaces with administrators, physicians, clinical staff, and vendors. Collaborates with other department managers to ensure operations continuity
• Actively participates in hospital infection control program and has knowledge of all applicable legal, regulatory, and policy requirements
• Assumes responsibility for inventory and preventive maintenance of all equipment to ensure adequate stocking levels
• Participates in the interviewing and onboarding process of all new hires, ensuring that staff receives proper orientation, initial training and ongoing education
• Ensures all EVS staff perform duties in a timely, courteous, high quality, and professional manner
• Conducts ongoing quality checks to ensure adherence to standards
• Creates and maintains a schedule for deep cleaning and floor maintenance program
• Provides individual guidance and support to staff to enable high performance and personal success
• Contributes to the success of the organization through achievement of system, hospital and departmental goals and objectives
• Performs other duties as assigned

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AGE AND DIVERSITY RELATED CRITERIA :

Consistently treats patients, colleagues and visitors with the dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics and cultures.

ABILITY TO FULFILL JOB EXPECTATIONS : Must have the ability to the perform essential functions of the position, including required work hours, locations and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the workplace, and with or without reasonable accommodation.

PHYSICAL DEMANDS:

Requires occasional lifting, carrying, pushing, and pulling up to 50 lbs. Must be able to stand for extended periods of time.

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