Job Description
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
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Location Description:
Hotel Theodore opened as the Roosevelt Hotel in 1930, named after the 26th U.S. president, who’d visited Seattle in 1903. From its very beginnings, the building encapsulated Seattle’s pioneering spirit. Its architect, John Graham Sr., was one of the city’s most prominent: the firm he'd founded was behind iconic city structures like the Seattle Exchange Building, the Frederick & Nelson department store (now the downtown Nordstrom), and, under his son’s leadership, the Space Needle. Graham’s designs account for the hotel’s distinctive, modernist Art Deco style. The 18-story building remained Seattle’s tallest hotel for decades, with 234 rooms and an ornately furnished lobby detailed in the French modern style. In contrast to the hotels that catered to residents (the norm at the time), the Roosevelt Hotel positioned itself as a traveler-oriented hotel.
Overview:
The Supervisor is responsible for overseeing assigned Food & Beverage outlet to ensure optimum performance, exceptional guest service and maximum profitability of all functions. They will train and motivate staff to exceed goals. The Supervisor will assist in maintaining the properties Standards.
The Supervisor shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying Pyramid Global's Culture as well as promoting the property as both the Destination and Employer of Choice!
Essential job FUNCTIONS:
- Maintains a commitment to customer service and guest satisfaction.
- Leads and supervises the outlet team.
- Conducts daily roundups before each shift.
- Communicates all necessary information to the front and back of house staff for each shift.
- Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations.
- Takes initiative to develop and execute new promotions, events, etc.
- Responsible for daily report input and logbook entries.
- Enforces high standards of hygiene and sanitation within the outlets.
- Ensures the security of monies, credit, and financial transactions.
- Establishes par levels for supplies and equipment.
- Supervises the performance, attendance, attitudes, appearance, and conduct of the team.
- Manages timely completion of performance appraisals.
- Monitors time punches in Timesaver, ensuring accurate payroll for all associates,
- Monitors and maintains the outlets’ systems and equipment to ensure their optimum performance.
- Implements strategies to continually improve revenues.
- Assists with the development, training, and inspiration of outlets staff for promotion.
- Provides prompt follow-up to all guest concerns.
- Assists the Director of Food & Beverage with the design and implementation of training programs.
- Empowers team to exceed service standards.
- Instills a calm, organized approach in all stressful situations.
- Completes all proper new hire and termination paperwork
- Orders all necessary office supplies and ensures proper stocking levels
- Maintains a safe and pleasant work environment
- Ensures cleanliness of outlets’ storage rooms
- Promotes high associate morale
- Recommends discipline and/or termination when appropriate of team members
- Takes a proactive approach to coaching and counseling
- Attends appropriate property, division and department meetings
- Resolves guest issues promptly and with great care and effectiveness
- Maintains a strong knowledge of hospitality trends, especially food & beverage
- Provides general property information for guests
- Offers warm and sincere welcome/farewell for all guests of Hotel Theodore
- including use of guest name & good eye contact with each guest
- Maintains an up to date working knowledge of all property amenities as well as any special events
- Interacts with property staff in a professional manner, assisting other departments with necessary information
- Up sells other property services and amenities to guests
- Always maintains a professional demeanor and attitude
- Communicates all pertinent information to the outlets team
- Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
- Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
- Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
- Maintains a professional appearance. Follows all Hotel Theodore dress code standards
- Remains alert, courteous and helpful to the guests and colleagues at all time
Associate is held accountable for all duties of this job and other duties as assigned.
Qualifications:
- Must have valid driver’s license and meet company driving standards
- Must be able to read, write and speak English
- Must be at least 21 years of age
- Must have excellent leadership skills
- Must be a positive example for staff
- Must be able to work well under pressure
- Must be able to accurately follow instructions, both verbally and written
- Must be highly detailed orientated
- Must have excellent computer skills
- Must have strong working knowledge of Microsoft Office programs
- Must be able to work in a fast paced environment
- Must have excellent listening skills
- Must possesses excellent communication skills
- Must be professional in appearance and demeanor
- Must always ensure a teamwork environment
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must have the ability to deal effectively and interact well with the guests and associates
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must have a passion for creating an exceptional experience for all guests
Job Tags
Holiday work, Local area, Worldwide, Flexible hours, Shift work, Afternoon shift,