Job Description

Are you outgoing with a constant smile on your face? If so, the Residence Inn Fort Wayne has an opportunity for you! We are currently looking for individuals to help delight our guests as our Part-Time Front Desk Agent . The hours for this role is 3pm-11pm for the weekends.
Overview
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
Key Duties & Responsibilities
Resolve guest complaints, ensuring guest satisfaction.
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
Obtain assigned bank and ensure accuracy of contracted monies.
Keep bank secure at all times.
Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
Process all guest check-ins.
Verify registration card information with the guest.
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
Direct Bell Person to escort guest and transport their luggage to the room.
Handle overbooked or walked in guests.
Accept and record wake-up call requests.
Monitor, send and distribute guest faxes.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with Housekeeping.
Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
Process all check-outs.
Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Education And Experience
High School Graduate or General Education Degree (GED).
One year previous experience in a similar position in a hotel.
Basic computer skills required.
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

Job Tags

Part time, Weekend work,

Similar Jobs

L&T Technology Services

Teamcenter Solution Architect Job at L&T Technology Services

...Role: Teamcenter Solution Architect Location: Fort Worth, TX Duration: Fulltime Job Description: ~ Teamcenter end to end implementation experience. ~ Strong development would an advantage. ~ Strong TC functional knowledge is must. min. ~10+ years exp...

AIG

Claims Complex Director Severity - North America Aerospace Job at AIG

...At AIG, we are reimagining the way we help customers to manage risk. Join us as a North American Aerospace Claims Complex Director Severity to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team...

KORINY USA

Marketing & Design Job at KORINY USA

...) Role Description This is a full-time on-site role for a Marketing Manager at KORINY USA located in New York, NY. The Marketing Manager... ...What you'll do Plan and execute real estate-related online marketing strategies. Strengthen communication with customers...

City of Shrewsbury, Missouri

Laborer Job at City of Shrewsbury, Missouri

...facilities. 4. Operates snowplow equipped trucks to spread salt and other snow removal... ...and Abilities Required: Education and Experience: Completion of a high school education... ...Concrete breakers Paint stripers Dump trucks Lawnmower Physical...

Anchor International

Marketing Associate Job at Anchor International

...~ Already living within commutable distance to NYC and ready to work full time ~ Solid computer skills, including MS Office ~ Excellent... ...Join us and make a significant impact on our companys success in reaching our target audience and driving business growth....

Front Desk Agent Job at Crestline Hotels & Resorts, Fort Wayne, IN

eTdhU2JFOFNDV0gxc2t0M2dQZkxWcHNrY1E9PQ==