Job Description
Description:
We Offer:
- Competitive Pay
- Ongoing professional training
- Excellent benefits package including
- Medical
- Dental
- Vision
- Life, Long Term Disability, Critical Illness, Accident Insurance
- Legal Shield
- 401(k) and profit-sharing plan with employer match
- Paid Holiday, Sick and Vacation Time
Summary Description
Assist Service Technicians and customers with parts request orders.
Requirements:
Service Department Support
- Interface with Service Technicians and ensure their P&A needs are being met.
- Take service technicians' orders for parts and fill them as fast as possible.
- Assist service technicians in determining parts & accessories requirements for individual jobs.
- Recommend related parts which may be required for a job.
- Supply cost of parts information on repair orders.
- Update inventory control system and parts catalogue.
- Receive and log merchandise into inventory.
- Notify service personnel when special parts or back-ordered parts are received.
- Maintain cleanliness of P&A department and keep inventory neatly stacked and orderly.
Customer Service
- Work directly with walk-in or telephone customers to help determine and supply them with parts and accessories.
- Greet customers immediately, in a courteous and friendly manner.
- Develop and share knowledge of all P&A merchandise, parts history, and motorcycle service.
- Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
- Handle telephone transactions quickly, and courteously.
- Point out any sales, specials, or new merchandise to customers.
- Assist customers with determination of P&A requirements, lookup of merchandise in catalogues.
- Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Make Things Right.
- Clean & Efficient P&A Environment
- Receive parts from distributors, check merchandise received against purchase invoice.
- Tag merchandise. Display or place into stock.
- Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.)
- Ensure merchandise displays are stocked, clean, and appealing to customers.
- Maintain updated customer mailing lists.
- Become familiar and efficient with all phases of the computer system required for P & A management.
- Other Duties - As Assigned
Commitments:
- Treat all employees and customers fairly, courteously, and with dignity.
- Be prompt and available for flexible scheduling.
- Review all P.A.C.E. videos and attend training sessions to keep current with P&A merchandising & inventory control topics as assigned by the Parts Manager.
- Present an up beat, friendly, outgoing personality to customers; - no matter what the situation!
- Accept direction, follow instructions, and work well with other people
Qualifications:
- Friendly, outgoing personality.
- Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
- Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
Job Requirements:
- Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
- Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle:
Physical Demands:
- The noise level in the work environment is occasionally loud.
- Occasionally required to bend, stoop, crouch, reach, and lift 40 lb. of material
Working Conditions:
- Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally, exposed to exhaust fumes or other airborne particles.
PI37b18502f73c-30492-27599248
Job Tags
Holiday work, Immediate start, Flexible hours,