Help Desk Specialist / IT Support Technician Job at MJ Boyd Consulting, Miami, FL

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  • MJ Boyd Consulting
  • Miami, FL

Job Description

Job Summary

Our client is looking for a Help Desk Specialist to provide technical support and assistance to employees or customers. The ideal candidate will have strong problem-solving skills, excellent communication, and the ability to troubleshoot various hardware, software, and network issues.

Key Responsibilities

Provide Tier 1 & 2 Technical Support

  • Respond to IT support requests via email, phone, or ticketing system
  • Diagnose and resolve hardware, software, and network issues
  • Escalate complex problems to higher-tier IT support when necessary

Manage IT Assets & Systems

  • Install, configure, and update software and hardware
  • Maintain user accounts, access control, and permissions (Active Directory, Google Workspace, etc.)
  • Ensure proper documentation of technical issues and resolutions

Support Cloud & SaaS Applications

  • Assist users with Office 365, Google Workspace, and other productivity tools
  • Troubleshoot VPN, remote desktop, and cloud-based applications

Security & Compliance

  • Educate users on best practices for IT security
  • Support data backup and recovery processes
  • Monitor and report potential security threats

Required Skills & Qualifications

Education:

  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
  • Language: English & Spanish

Technical Skills:

  • Experience with Windows, macOS, and Linux troubleshooting
  • Knowledge of networking (DNS, DHCP, VPN, TCP/IP)
  • Familiarity with ticketing systems (Jira, ServiceNow, Zendesk)
  • Basic scripting (PowerShell, Bash) is a plus

Soft Skills:

  • Strong problem-solving and multitasking abilities
  • Excellent communication skills for non-technical user
  • Ability to work in a fast-paced environment

Preferred Qualifications (Nice to Have)

  • IT certifications (CompTIA A+, ITIL, Microsoft Certified: Modern Desktop Administrator)
  • Experience with enterprise security tools (firewall, antivirus, endpoint protection)
  • Previous experience in a customer-facing IT support role.

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