Local candidates only with customer service/ call center experience!!!!
Client : Morgan Stanley
Job ID: MOR2JP00016704
Job Title : IT Helpdesk Support
Location : 680 West 10000 South South Jordan UT 84095
Pay Rate: $21 per hour
Work Days: Mon - Fri, 8:00 AM – 5:00 PM (40 hrs per week)
Job Type: 12 months Contract
Qualifications/ Requirements:
Someone who has experience working in a call center/helpdesk
Responsibilities
•The Service Desk Agent is the first point of contact for the users who call our IT Service Desk.
• While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
•The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
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