Job Description
Local candidates only!
Client : Xerox Corporation
Job ID : XNAJP00027921
Job Title: Helpdesk technician
Work Hours: Monday to Friday 8:00am to 5:00pm
Pay rate: $20/hr
Work Address: 1000 Urban Center Drive Suite 600 Birmingham AL 35242
Requirements:
- 0-5 years in a technical customer environment Call Center experience
- Must have a valid driving license
Job duties:
- Provide first-level remote IT services or assist in the delivery of higher level services to our customers - Properly enter all calls into the helpdesk system
- Use predefined triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed
- Service Level Agreement parameters
- Ability to use remote desktop applications in order to troubleshoot end user PC related problems
- Ability to resolve standard documented problems with minimal assistance
- Take ownership for customer problem resolution
- Possesses working knowledge of customer support business and technology processes:
- Call handling processes, Customer shrink wrap software applications, operating system environment, asset tracking, etc.
Job Tags
Work at office, Local area, Remote work, Monday to Friday,