Job Description

Job Title: Hospice Dispatcher

Location: McAllen, TX

About Us:

We are a dedicated Durable Medical Equipment (DME) company committed to providing exceptional service to patients in need, particularly in the hospice care sector. Our mission is to support patient comfort and care by ensuring timely delivery of medical equipment and supplies. Join a team where your expertise and dedication can make a meaningful impact on patients’ lives during challenging times.

Position Summary:

The Hospice Dispatcher plays a critical role in coordinating and scheduling the delivery and pick-up of medical equipment for hospice patients. This individual ensures seamless communication between hospice staff, caregivers, and delivery teams, emphasizing customer service and efficiency.

Key Responsibilities:

• Schedule and monitor delivery and pick-up of DME to ensure timely service.
• Serve as the main point of contact for hospice providers, patients, and caregivers regarding equipment needs and status updates.
• Address patient and caregiver inquiries with empathy and professionalism.
• Resolve scheduling issues and respond to urgent delivery requests promptly.
• Maintain accurate records of equipment inventory, delivery schedules, and patient details.
• Update documentation to comply with company policies and HIPAA regulations.
• Collaborate with the warehouse and logistics teams to ensure equipment availability.
• Assist with tracking and resolving equipment-related issues in coordination with other departments.

Qualifications:

• Prior experience in dispatching and customer service within the hospice or healthcare field is highly preferred.
• Background in dispatch or customer service in a medical setting will be considered.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in scheduling software, phone systems, and office applications.
• Problem-solving skills and ability to work effectively under pressure.
• Compassionate and patient-focused approach.
• Detail-oriented with a commitment to delivering high-quality service.

Benefits:

• Competitive hourly pay.
• Health and dental insurance.
• Opportunities for growth within a supportive team environment.
• Work-life balance in a meaningful and impactful role.

How to Apply:

If you are passionate about supporting hospice patients and have the skills and experience to excel in this role, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience.

Make a difference in the lives of patients and their families—apply today!

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