HTR (Hire to Retire) Program Manager
San Antonio TX - Hybrid
Job description
Key Responsibilities
Operational Leadership:
• Oversee the full spectrum of HTR processes, including recruitment, onboarding, payroll, benefits administration, performance management, learning and development, and offboarding.
• Ensure service delivery excellence across global teams, meeting or exceeding client KPIs and SLAs.
• Manage budgets and optimize resource allocation for efficiency and cost-effectiveness.
Transformation Agenda:
• Lead the transformation of HTR processes, implementing best-in-class tools, technologies, and methodologies to enhance efficiency and service delivery.
• Drive the adoption of digital solutions, automation, and AI to streamline workflows and improve client outcomes.
• Continuously assess processes for improvement opportunities and implement innovative solutions to address evolving client needs.
Change Management:
• Design and execute change management strategies to ensure smooth transitions during transformations.
• Engage with global teams and clients to foster collaboration, trust, and buy-in for transformation initiatives.
• Act as a change ambassador, aligning people, processes, and technology to achieve organizational goals.
Stakeholder & Communication Management:
• Serve as the primary point of contact for senior client stakeholders, ensuring alignment with their strategic objectives.
• Build and maintain relationships with internal teams and external clients, fostering open and transparent communication.
• Regularly provide updates to leadership and clients on performance, challenges, and opportunities.
Team Leadership:
• Lead, mentor, and develop diverse, multi-regional teams to foster a high-performance culture.
• Promote inclusivity, collaboration, and professional growth within the team.
• Establish clear goals, accountability measures, and performance metrics for team members.
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