Job Description

Join the Shaw Bakers Sales Team!

At Shaw Bakers, the Inside Sales Manager is responsible for leading and coordinating inside sales operations, supporting strategic sales initiatives, and managing key customer accounts. This role will play a pivotal part in driving revenue growth by optimizing sales processes, ensuring exceptional customer support, and managing cross-functional collaboration between sales, marketing, finance, and operations.

The ideal candidate has extensive experience working with Costco, or other retailers and food service operators in a sales or account management capacity and a strong background in the CPG food industry. This role requires a detail-oriented, highly organized, and proactive leader who excels in sales coordination, data analytics, and customer relationship management.

Key Responsibilities:

Inside Sales & Account Management Support

• Serve as the primary contact for key accounts, ensuring seamless execution of sales strategies

• Oversee and manage Costco-related sales operations, including item setup, promotional programs, and compliance documentation. Same responsibilities for other large accounts.

• Develop and maintain strong customer relationships, proactively identifying opportunities for account growth

• Coordinate customer communication, sample requests, and order fulfillment in collaboration with internal teams.

• Support the sales team in meeting preparation, including sales presentations, pricing analysis, and reporting

• Work with finance to ensure proper setup and compliance for new accounts

• Act as a backup for the Customer Success Coordinator in processing orders when necessary

• Serve as a primary point of contact for consumer inquiries and communication

• Maintain accurate documentation of customer interactions, feedback, and resolutions

• Provide insights and recommendations to enhance customer satisfaction and operational efficiency

Costco-Specific Sales Strategy & Execution

• Track and report on Costco sales performance, providing weekly insights on active items across multiple departments

• Stay up to date on Costco category resets, item submissions, and promotional programs to optimize sales performance

• Coordinate Costco Road Shows -when happening-, managing logistics, booth setup, and sample distribution in partnership with marketing

Similar tasks are also expected for other key accounts

Sales Operations & Project Management

• Develop and implement inside sales processes to streamline operations and improve efficiency

• Act as a liaison between sales, marketing, operations, and finance to drive alignment and efficiency

• Utilize project management tools to track, manage, and report on sales initiatives

• Organize and attend industry events, including food trade shows and Costco road shows, ensuring successful execution

Reporting, Analytics & Forecasting

• Work with finance to reconcile customer deductions, credit requests, and promotional spend tracking

• Maintain sales forecasting system to improve decision-making

Leadership & Strategic Planning

• Contribute to the development of the company’s sales strategy, ensuring alignment with business goals

• Identify and implement process improvements to optimize sales operations and customer service

Qualifications & Skills:

• Minimum of 3-5 years of experience in inside sales, account management, or sales operations in the CPG food industry is required

• Direct experience working with Costco is required

• Strong knowledge of Costco sales processes, promotional programs, and vendor compliance requirements

• Excellent organizational and project management skills, with the ability to manage multiple priorities

• Proficiency in Excel, CRM systems, and project management tools

• Exceptional communication and customer relationship management skills

• Strong analytical skills with the ability to interpret sales data and drive strategic decisions

• Ability to work cross-functionally with sales, marketing, finance, and operations teams

About Us

We are more than just a company: we are the proud artisans behind San Francisco's beloved bakery brand, La Boulangerie, charting a path towards a nationwide presence in the world of CPG. Established in 1996, La Boulangerie swiftly earned its place as a household name across California. Our unwavering mission from day one has been to bring a little taste of France, with delicious and nutritious food, to as many people as possible.

Fueled by our Bay Area roots, thriving neighborhood cafes, and historical successes we embark on an exciting journey into larger-scale CPG and wholesale opportunities. Through our past endeavors with industry giants like Starbucks, to today's strategic partnership with Premium Brands, we're forging ahead with creativity and innovation, ensuring that our artisanal baked goods can be accessible to all.

We manage branded product under La Boulangerie and private label product under Shaw Bakers, powered by one united and mighty team. We are bakers and innovators. We are food lovers dedicated to bringing delicious & nutritious food to as many people as possible, making a range of products from breads, pastries, sandwiches, and snacks. Our goal is to balance continual innovation while maintaining French standards for quality and technique.

Today, our customers can sample decadent viennoiserie, mouthwatering sandwiches, and artisanal breads from one of our San Francisco cafe bakeries, or pick up their favorite loaf of Croissant Toast and Ham & Swiss Croissants from several fine retailers across the Bay Area and beyond...and we are just getting started!

Apply today! We can’t wait to hear from you.

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