Job Description

About LX Pantos

LX Pantos is a global logistics company providing comprehensive services including ocean, air, and ground transportation, as well as 3PL, fulfillment, last-mile delivery, and installation.

In the U.S., we operate more than 30 logistics centers with over 120 professional installation technicians, holding strong competitiveness especially in premium home appliance installation services.

At LX Pantos, we are committed to going beyond simple delivery — we aim to innovate the customer experience by strengthening our professional training systems.

Role Overview

The Customer Service & Installation Trainer will be responsible for training our installation technicians. This role will deliver structured training on standard installation processes, customer service, safety protocols, and product-specific installation techniques to ensure top-quality service and customer satisfaction.

Key Responsibilities

1. Training Content & Curriculum Development

• Develop training materials and curricula to deliver knowledge on electronics such as home appliances, IT, and mobile devices
• Continuously update training content with the latest trends and product information
• Identify and share best practices and success stories from real installation and service experiences

2. Training Delivery & Event Support

• Lead training sessions on electronic products (home appliances, IT, mobile)
• Conduct lectures on core topics such as customer service mindset, installation techniques, and communication skills
• Act as a product docent during appliance events to communicate product value to customers

3. Training Feedback & Improvement

• Collect feedback from trainees and analyze training effectiveness
• Propose and implement improvements to enhance overall training impact

Qualifications

• Bachelor’s degree or equivalent experience (technical, education, or service fields preferred)
• Minimum 3 years of field experience in appliance installation, construction/interior, or technical service
• Prior training or coaching experience in installation/service strongly preferred
• Strong communication and coaching skills
• Knowledge of safety regulations and customer service standards required
• English required; bilingual (Korean or Spanish) preferred

Additional Requirements

• Willingness to travel nationwide (25–50% monthly)
• Valid driver’s license required
• Strong commitment to long-term employment

Job Tags

Similar Jobs