Job Description

***This is a full-time in-office position in our Piscataway, NJ location.***

Overview

As an IT Support Specialist at Humanscale, you will combine your robust technical expertise with exceptional customer service skills to assist our global internal user base. This role offers a stimulating environment for early to mid-career professionals proficient in technologies like Office 365, printing, and various security tools. This is a full time in-office position.

Essential Functions

Maintain Information Technology systems and provide end user support:

• Provide on-site support to ensure continuity of computer systems for all users.
• Install selected software and hardware products.
• Repair hardware, e.g., desk phones, desktop computers, laptops, and printers.
• Configure user security accounts and new system builds.
• Perform virus prevention, detection, and removal.
• Troubleshoot and correct wired and wireless network issues
• Maintain WAN & LAN switches and routers
• Respond to and resolve various Service Desk requests

Document and Design:

• Build and manage internal documentation
• Participate in meetings, conferences, conference calls and planning
• Evaluate technologies and make recommendations for improvement.
• Troubleshoot issues and outages.
• Meets physical demands of the position including the ability to lift, push and pull up to 45 pounds; ability to bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving.
• Troubleshoot issues and outages.
• Meets physical demands of the position including the ability to lift, push and pull up to 45 pounds; ability to bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving.

Qualifications

• Minimum two (2) years’ experience within Information Technology
• Microsoft MCSA, A+ certification a plus

Strong knowledge of the following technologies:

• Active Directory
• Windows 10
• Microsoft Office 365 Suite
• LAN and WAN networks
• Dell desktop and laptop computers
• Configure user security accounts and new system builds
• Research solutions to hardware and software issues
• Performs other duties as may be assigned

Competencies

• Great attention to detail
• Excellent communication and people skills are required
• Creative thinker and strong troubleshooting and research skills
• Ability to work independently
• Ability to multi-task in a fast-paced environment

Benefits

• Competitive salary
• Medical Benefits (Medical, Dental, Vision)
• HSA, Medical FSA, Limited FSA, Dependent Care FSA, Commuter Benefits
• Medical Discounts
• Ancillary Benefits
• Accident, Critical Illness, Hospital Insurance
• Basic Life and AD&D, Voluntary, Spouse, and Child Life Insurance
• Health Advocates
• EAP, Complementary Life and Short-Term Disability
• Pet Insurance
• Employee Discount Programs
• 401k with Employer matching (Pre-Tax and Roth)
• 100% Vested
• Paid time off (including 15 PTO days and ~10 holidays)
• Maternity PTO

Company Overview

Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with over 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products – seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 40 years.

Salary Range: $54,901 -$80,079

Please note that the salary information is a general guideline. Humanscale considers other factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market location and business considerations when extending an offer.

Humanscale is an Equal Opportunity Employer (Disabled/Veteran)

Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of Humanscale. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Humanscale will never ask for any personal account information, such credit card details or bank account numbers, during the recruitment process.

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